awful internet speeds
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- Re: awful internet speeds
awful internet speeds
18-07-2014 9:32 PM
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Re: awful internet speeds
18-07-2014 9:35 PM
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Re: awful internet speeds
18-07-2014 9:37 PM
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Re: awful internet speeds
18-07-2014 10:35 PM
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- within your house
- between your house and the telephone exchange
- beyond the telephone exchange
If it were beyond the telephone exchange it would also affect other Plusnet customers who live nearby.
Re: awful internet speeds
19-07-2014 12:35 AM
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Re: awful internet speeds
19-07-2014 8:30 AM
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What sync rate is your router connecting at?
Could the problem be with the wireless connection between your router and your computer?
Does the sync rate improve if your router is connected directly to the test socket?
If you want to formally report a broadband fault, start here: http://www.plus.net/support/broadband/bbfaults/
Re: awful internet speeds
19-07-2014 5:03 PM
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Re: awful internet speeds
21-07-2014 3:51 PM
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I'm sorry to hear that you're having problems with your connection. I've run some diagnostics on your line and can see that your upstream speeds are very, very low, this could quite easily be causing the high pings/latency. It wouldn't take a lot of traffic to completely utilise your upstream, when this happens, your downstream will deteriorate.
To rule out an issue with your router/equipment/internal wiring, can you please connect your router into your Test Socket with an alternative microfilter? If possible, can you please connect an alternative router, in case this has become faulty?
Re: awful internet speeds
21-07-2014 7:15 PM
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Re: awful internet speeds
21-07-2014 7:38 PM
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Re: awful internet speeds
22-07-2014 2:03 PM
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http://community.plus.net/forum/index.php/topic,96155.0.html
Re: awful internet speeds
22-07-2014 2:53 PM
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DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 64 / 3,776
Data Transferred (Sent/Received) [MB/GB]: 551.96 / 20.45
Output Power (Up/Down) [dBm]: 11.6 / 18.9
Line Attenuation (Up/Down) [dB]: 31.5 / 43.0
SN Margin (Up/Down) [dB]: 3.0 / 14.0
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 63 / -
FEC Errors (Up/Down): 1,399 / 5,516
CRC Errors (Up/Down): 131 / 84
HEC Errors (Up/Down): - / 328
i hope this is what you wanted
Re: awful internet speeds
22-07-2014 2:57 PM
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Can you please raise a fault at http://faults.plus.net so we can investigate further?
Re: awful internet speeds
22-07-2014 2:59 PM
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Re: awful internet speeds
22-07-2014 3:06 PM
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