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are PN monitoring torrents sites

crobertbailey
Grafter
Posts: 157
Registered: 23-01-2013

are PN monitoring torrents sites

Hi received an email from PN regarding sharing copyright material and can only think its to do with torrents, so would this explain the email ?
Thanks
Robert
40 REPLIES
Community Veteran
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Registered: 15-06-2007

Re: are PN monitoring torrents sites

Are you sure it was from Plusnet - if it isn't too confidential can you post the body of the email
Community Gaffer
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Re: are PN monitoring torrents sites

We will have received a copyright infringement notice relating to the IP associated with your account, we pass the request on to the customer asking them to stop sharing the copyright material.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
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Re: are PN monitoring torrents sites

crobertbailey
Grafter
Posts: 157
Registered: 23-01-2013

Re: are PN monitoring torrents sites

Dear Mr xxxx,
Unfortunately we have received a complaint regarding copyrighted material that appears to have been shared from your connection. If you're not sure why this might have been received or would like more information regarding this please raise a query at https://portal.plus.net/wizard/index.html (click on Customer Services & Billing / Contact the Abuse Team).
We are legally required to advise you that you must take all reasonable precautions to ensure that no one (including you) uses the Service:
(a) fraudulently or in connection with a criminal offence;
(b) to send, knowingly receive, upload, download or use any material which is offensive, abusive, indecent, defamatory, obscene or menacing, or in breach of copyright, confidence, privacy or any other rights.
If you're aware that this is happening on your connection, please ensure you stop the sharing of the offending material.
Even if you're sure that nobody in your household has been sharing any copyrighted material the account holder is responsible for any and all use of the connection. Please ensure that if you use a wireless network that it is fully password protected and as secure as is possible. For more information on securing your networks and computers please see http://www.plus.net/support/broadband/wireless_broadband/secure_home_network.shtml
Kind regards,
Community Gaffer
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Re: are PN monitoring torrents sites

Yeah.
We'll have received a notification from the copyright holder with an IP address on which we matched back to your account.
Kelly Dorset
Broadband Service Manager
VileReynard
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Re: are PN monitoring torrents sites

Surely you include the date, time, ip address name of complainant and any other relevant material.
A statement of proof in place of a vague accusation would be nice.
Would Plusnet care to say what "all reasonable precautions" means (in the legal sense).
What act of parliament are you relying on for:-
Quote
(b) to send, knowingly receive, upload, download or use any material which is offensive, abusive, indecent, defamatory, obscene or menacing, or in breach of copyright, confidence, privacy or any other rights.

Most of those "offences" are only unproven civil offences.
Aren't Plusnet leaving themselves liable to accusations of libel by sending this type of email?
BTW What has this to do with Torrent sites?

Community Veteran
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Registered: 27-10-2012

Re: are PN monitoring torrents sites

Quote from: vilefoxdemonofdoom

What act of parliament are you relying on for:-
Quote
(b) to send, knowingly receive, upload, download or use any material which is offensive, abusive, indecent, defamatory, obscene or menacing, or in breach of copyright, confidence, privacy or any other rights.


I assume this is from PN's AUP.
Quote from: vilefoxdemonofdoom
Aren't Plusnet leaving themselves liable to accusations of libel by sending this type of email?

I doubt it. The email doesn't accuse anyone of anything, plus it fails the "publication" test for defamation (it must be communicated to another person or persons).
Quote from: vilefoxdemonofdoom
Surely you include the date, time, ip address name of complainant and any other relevant material.

If I was the OP, I would like to know who the complainant was and receive a copy of the complaint.
Community Gaffer
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Re: are PN monitoring torrents sites

Quote from: AndyH
Quote from: vilefoxdemonofdoom
Surely you include the date, time, ip address name of complainant and any other relevant material.

If I was the OP, I would like to know who the complainant was and receive a copy of the complaint.

From the email:
If you're not sure why this might have been received or would like more information regarding this please raise a query at https://portal.plus.net/wizard/index.html (click on Customer Services & Billing / Contact the Abuse Team).
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
VileReynard
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Re: are PN monitoring torrents sites

What would be the effect of ignoring this as spam?
Common spam includes requests to contact their bank about internet banking.
I always ignore such stuff.

pwatson
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Re: are PN monitoring torrents sites

If no-one using your connection is sharing files that they shouldn't be then it is 'spam' in that the email is not relevant.  Of course, if this isn't the case then it isn't spam as the email has been correctly targeted...
VileReynard
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Re: are PN monitoring torrents sites

So the old "Speculative Invoicing Scam" rears its ugly head.

Community Gaffer
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Re: are PN monitoring torrents sites

This is nothing to do with speculative invoicing. The copyright holder will have approached us directly and we've passed the notice on to the OP. If they'd like more information about the date/time and offending material the notice relates to then they're welcome to drop us a ticket as per the notice or send me a PM and I'll dig the information out.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
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Registered: 27-10-2012

Re: are PN monitoring torrents sites

Community Veteran
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Re: are PN monitoring torrents sites

@'Bob Pullen' - how frequently do these notifications come through ?, are they isolated incidents or a growing problem ?