appear to be restricted for no reason

[#1]

Im getting speed test results no better than 1400kb when I usually see 6000kb or 5500kb.
Im not over my usage level, havent failed billing and havent changed product recently.  Im starting to wonder if my connection has had some traffic management applied for no reaso what so ever.
Ive disconnected and reconnected a few times, but no joy.  Next stage is to actually reboot the router in themorning when the SNR is better.  (Thats another thing, id like it back to 6 rather than 12 so I can get my 7mb back rather than the BT overly cautious 6mb).
Anyone else experiencing slow http traffic (and xbox live traffic as items take an age to download) ?

[#2]

This may be the problem.

[#3]

Ive disconnected and reconnected though since the fix, but there was no change.  All seems better this morning - but it is before 8am at the time of writing - Ill check again when I get home later.   Hopefully a bug that has fixed itself.

[#4]

HI chesterfield,
I've just checked your account and you are definitely on the correct traffic management profile. Let me know if you have any problems later.
Jojo

[#5]

Thanks Jo - a restart or two later and its back to normal.  Didnt want to do it while the SNR was below 12, as Id get a lower sync again.  On a side note, can anything be done about the snr.  I used to have it syncing with snr at 6, but after forgetting to unplug the router when having some electrical work done (power on and off  a few times in close succession) the exchange obviously saw this as a flakey connection and set it at 12. meaning im now stuck withip profile around 5500 or 6000 whereas I used to have 7000 or 7128 before.
Thanks for any help - much appreciated

[#6]

Hi chesterfield,
I've just had a look at your line and it looks very stable so I'll reset the SNR for you. I'll let you know when it's done.
Jojo

[#7]

Thanks jo - thats brilliant   Tell them you deserve a pay rise

[#8]

Quote from: chesterfield

Tell them you deserve a pay rise

She bloomin' does! She's an asset to us all, honestly
Don't know what I'd do without her!

[#9]

Aw, thanks Martha
Hi chesterfield,
Your profile is now back up to 7150 on both PN &BT.
Jojo