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any staff about to sort pn profile

scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

any staff about to sort pn profile

bein having a few problems with web pages not loading first time ect today nothing major.
but noticed a few tickets have bein raised and closed on my account today one being this.
Question Topic: Your Question | ID: 28466952  Closed
removed name CSC Analyst 2:29pm, Friday 10th April 2009
Provisioning of your ADSL Account Information
Provisioned speed updated using speed change tool
checking profile its bein manulay upped to
Estimated line speed:
2.0 Mbps - Checked on 2009-02-17 09:53:50
Current line speed:
21000
if there's any staff around and pick this up before it auto goes back to 3000kbps can you do this for me.
thanks

4 REPLIES
Community Veteran
Posts: 2,106
Registered: 06-02-2008

Re: any staff about to sort pn profile

Hi - I've checked and you're on a 21,000 profile on your account. Don't worry about the few tickets that have been raised, none of them have anything to do with your actual throughput speeds. The 2.0mbps you reference is the ADSL Max *expected* speed - this has no direct affect on your account profiling.
scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: any staff about to sort pn profile

nah sorry i worded it abit wrong and forget to cut the est of speed when i copyed and pasted.
i wanted my PN ip profile setting at 3000kbps in line with my bt ip profile.
i am on a 50db atten line syncing at 3500kbps current and can only dream off a ip profile of 21000.
its most likely reduced on its own now any way. as web pages are loading first time every time now
scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: any staff about to sort pn profile

PN profile still at
Current line speed:
21000
Are the profiles on the trial now set at 21000 for people that have bein upgraded recently or is this just one thats got a bit of glue on it ?
To any one stuck with a profile to low for there line then head over to ebay as i am about to auction this PN profile off Grin
spock
Grafter
Posts: 29
Registered: 09-08-2007

Re: any staff about to sort pn profile

The PN profiles seem to be stuck at the moment, mine should have been updated to 4500kbps about 24 hours ago, still showing as 3500kbps on the portal Cry
Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 5632 kbps(DOWN-STREAM),  912 kbps(UP-STREAM)
    IP profile for your line is - 4500 kbps
    Actual IP throughput achieved during the test was - 1083 kbps
High-speed Broadband
Estimated line speed:
    Not recorded (service activated before we introduced estimates).
Current line speed:
    3500

Any PN rep able to check whether the 21CN auto profile update script is working please?  If not can any PN rep please update my PN profile?
TIA
Spock