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any admin on ?

snipperuk
Grafter
Posts: 103
Registered: 17-01-2010

any admin on ?

2 tickets open regarding bad line ............. 50hrs and counting ........ no reply or progress !  Cheesy
47 REPLIES
198kHz
Aspiring Champion
Posts: 3,441
Thanks: 404
Fixes: 11
Registered: 30-07-2008

Re: any admin on ?

Sometimes one of the PN Digital Care team pops up over the weekend, but realistically a response is unlikely before Monday morning.
Meanwhile there are other forum members who would willingly offer assistance with whatever the problem is.
Remember you are unique - just like everyone else
snipperuk
Grafter
Posts: 103
Registered: 17-01-2010

Re: any admin on ?

thanks for the reply but its a line fault ...... noise margin has doubled
all disconnected ad plugged into the master socket for 3 days now and still at 10db and a fault on my home phone
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: any admin on ?

Hi snipperuk,
Do you have a test socket you can plug into?
If you've not had an update on your fault by the morning I will get someone to pick it up for you.
Jojo Smiley
snipperuk
Grafter
Posts: 103
Registered: 17-01-2010

Re: any admin on ?

thankyou jojo  Kiss
snipperuk
Grafter
Posts: 103
Registered: 17-01-2010

Re: any admin on ?

jojo or any admin please .....
i have 2 tickets open and its now 85hrs with no reply ........ i have just rung PN and i was told BT said there was an issue with the line and is now ok
BUT  .... i still have no caller ID and a noisey line ? 
can someone please look into this please ............... 
ive been with PN many years and kept an eye on router stats and has always been around 5db  ........ now its upto 10-12 and dropped my speed by half

many thanks
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: any admin on ?

Hi snipperuk,
I've one of our faults guys looking into this now for you.
Jojo Smiley
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: any admin on ?

Hi snipperuk,
Faults guy has just asked me to ask you if the noise cleared at any time over the weekend before it came back?
Jojo Smiley
snipperuk
Grafter
Posts: 103
Registered: 17-01-2010

Re: any admin on ?

not that i know of jojo
im running dmt tool and when i resync the house phone rings  Cheesy
im just going to reboot the router and not use the dmt tool to see the actual figures ..... noise margin is 13.5db now ..... and still no reply/update on tickets after 4 days  Angry

jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: any admin on ?

Hi snipperuk,
Yeah, he just needed more info so he could carry on investigating.
Jojo Smiley
snipperuk
Grafter
Posts: 103
Registered: 17-01-2010

Re: any admin on ?

thanks for the replies jojo
support on the tickets raised is pants  Undecided
i have just logged off and connected my spare netgear router into the test socket and logged on without dmt tool running and the stats are
Connection Speed 1344 kbps 448 kbps
Line Attenuation          60 db 15.5 db
Noise Margin                12 db 19 db

my usuall stats are approx ....connection  2400
line attenuation                        63.5db ( normal for my other router)
noise margin                              4-5db
im not a pc expert but have kept an eye on my stats for a year or so ............. deffinate fault on the line ?

andy
snipperuk
Grafter
Posts: 103
Registered: 17-01-2010

Re: any admin on ?

just a thought jojo
PN Ramidoodle tweaked my snr at your end and fixed it at 6db to give me better speeds months ago ... has there been a blip/fault on my line that has reset and lifted it ?
if thats the case can i have it capped again please
regards andy  Kiss
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: any admin on ?

Hi snipperuk,
I can do that if necessary, but it's certainly not worth it until we can solve the noise on the line.
Jojo Smiley
snipperuk
Grafter
Posts: 103
Registered: 17-01-2010

Re: any admin on ?

thanks jojo  Smiley
i recon you should be in for a pay rise  Wink
tonights stats
Connection Speed 1376 kbps 448 kbps
Line Attenuation            63.5 db 31.5 db
Noise Margin                12.6 db 16.0 db
so no change ........................  do you know whats going on with line checks ect as there are no replies on tickets
many thanks andy
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: any admin on ?

Hi snipperuk,
can you tell me what the latest is on the noise on the line as we believe an engineer has been working on it today.
Jojo Smiley