any admin on ?
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any admin on ?
20-11-2010 9:58 PM
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Re: any admin on ?
20-11-2010 10:21 PM
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Meanwhile there are other forum members who would willingly offer assistance with whatever the problem is.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: any admin on ?
21-11-2010 9:24 AM
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all disconnected ad plugged into the master socket for 3 days now and still at 10db and a fault on my home phone
Re: any admin on ?
21-11-2010 5:28 PM
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Do you have a test socket you can plug into?
If you've not had an update on your fault by the morning I will get someone to pick it up for you.
Jojo
Re: any admin on ?
21-11-2010 5:48 PM
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Re: any admin on ?
22-11-2010 11:19 AM
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i have 2 tickets open and its now 85hrs with no reply ........ i have just rung PN and i was told BT said there was an issue with the line and is now ok
BUT .... i still have no caller ID and a noisey line ?
can someone please look into this please ...............
ive been with PN many years and kept an eye on router stats and has always been around 5db ........ now its upto 10-12 and dropped my speed by half
many thanks
Re: any admin on ?
22-11-2010 2:17 PM
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I've one of our faults guys looking into this now for you.
Jojo
Re: any admin on ?
22-11-2010 2:20 PM
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Faults guy has just asked me to ask you if the noise cleared at any time over the weekend before it came back?
Jojo
Re: any admin on ?
22-11-2010 5:53 PM
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im running dmt tool and when i resync the house phone rings
im just going to reboot the router and not use the dmt tool to see the actual figures ..... noise margin is 13.5db now ..... and still no reply/update on tickets after 4 days
Re: any admin on ?
22-11-2010 5:58 PM
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Yeah, he just needed more info so he could carry on investigating.
Jojo
Re: any admin on ?
22-11-2010 6:18 PM
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support on the tickets raised is pants
i have just logged off and connected my spare netgear router into the test socket and logged on without dmt tool running and the stats are
Connection Speed 1344 kbps 448 kbps
Line Attenuation 60 db 15.5 db
Noise Margin 12 db 19 db
my usuall stats are approx ....connection 2400
line attenuation 63.5db ( normal for my other router)
noise margin 4-5db
im not a pc expert but have kept an eye on my stats for a year or so ............. deffinate fault on the line ?
andy
Re: any admin on ?
22-11-2010 9:25 PM
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PN Ramidoodle tweaked my snr at your end and fixed it at 6db to give me better speeds months ago ... has there been a blip/fault on my line that has reset and lifted it ?
if thats the case can i have it capped again please
regards andy
Re: any admin on ?
23-11-2010 10:06 AM
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I can do that if necessary, but it's certainly not worth it until we can solve the noise on the line.
Jojo
Re: any admin on ?
23-11-2010 5:57 PM
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i recon you should be in for a pay rise
tonights stats
Connection Speed 1376 kbps 448 kbps
Line Attenuation 63.5 db 31.5 db
Noise Margin 12.6 db 16.0 db
so no change ........................ do you know whats going on with line checks ect as there are no replies on tickets
many thanks andy
Re: any admin on ?
24-11-2010 4:04 PM
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can you tell me what the latest is on the noise on the line as we believe an engineer has been working on it today.
Jojo
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