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another profile nudge

cnsmith
Newbie
Posts: 2
Registered: 12-09-2012

another profile nudge

Hi,
Replaced faulty router 2 days ago but plusnet stable rate / profile is still stuck at around 2.6mb where as the new router is syncing at about 17.3 mb
any chance it could be increased a bit ?
3 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: another profile nudge

Hi cnsmith,
Welcome to the community forum Smiley
I've adjusted your profile so you should now see your increased speeds  Cheesy
If you have any other question please ask away!
Chris
cnsmith
Newbie
Posts: 2
Registered: 12-09-2012

Re: another profile nudge

thanks, speed a lot better now.
The problem with the original router ( an old BT home hub 1 ) started after i went over to adsl2, it was fine for 3 days, then the router got turned off overnight, when it reconnected the sn down margin went from about 6 to 29.5, hence the low speed. New router ( borrowed until a new plusnet one turns up in a few days ) reduced this down to normal levels.
Because the router went bad during the 10 day training period should the line be retrained again or would this not make a difference ?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: another profile nudge

I believe Chris has also initiated an SNR reset so the line should be retraining soon Smiley Hope things improve quickly for you!