cancel
Showing results for 
Search instead for 
Did you mean: 

adsl2+ - speeds alot lower than ip profile

Stigfish
Grafter
Posts: 51
Thanks: 2
Registered: ‎31-03-2010

Re: adsl2+ - speeds alot lower than ip profile

Ok Jo I'll hold out till my 10 days are up, thanks again  Smiley
Craig.
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: adsl2+ - speeds alot lower than ip profile

You're welcome, just give us a nudge if you need to Smiley
Stigfish
Grafter
Posts: 51
Thanks: 2
Registered: ‎31-03-2010

Re: adsl2+ - speeds alot lower than ip profile

Thought i'd update this post as I've had a couple of ideas...
Since moving to the test socket I am seeing little to no difference, although I am now seeing regular disconnects, could I be right in thinking that it is bottle necking?
Reason I say this is I am at the moment suspecting that I had an extension line fault, I know that I wont see an instant difference in using the test socket and it will take time, but I'm thinking that due to the extension problems my SNR has already been raised significantly, could this be causing me the regular disconnects now? As i'm syncing at around 10561 but my Plusnet profile is 13.3mb?
This is just my logical way of thinking so I'm probably totally wrong but thought it was worth asking lol
Thanks again.
ADSL Link Downstream Upstream
Connection Speed 10561 kbps 1074 kbps
Line Attenuation 24.5 db 12.9 db
Noise Margin 16.6 db 6.7 db
EDIT: Ignore this for the time being, think i may have found the problem
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: adsl2+ - speeds alot lower than ip profile

Ooh! I hope so Smiley
Stigfish
Grafter
Posts: 51
Thanks: 2
Registered: ‎31-03-2010

Re: adsl2+ - speeds alot lower than ip profile

Ok I seem to have found the problem and as a result am going to have to admit to being a bit of a tit  Cheesy
Used the BT quiet line service (didn't know about it) and found some noise on the line.
In a moment of sheer desperation I went out and bought a new modem (£80), didnt resolve the noise, so went out and bought a new micro-filter, still didn't change, then I went all paranoid about buying a cheap micro-filter so went out and bought another more expensive one lol, didn't resolve the noise, swapped between old router, new router, borrowed router etc... again didn't resolve anything, then it dawned on me, I was using the same wire that went from the micro-filter to the router each time (laziness if I'm honest as I had to move things), so managed to convince myself that wouldnt be the issue, another 2 hours down the line, decided to use the new wire... noise gone  Embarrassed
Now my question is how soon can I get the SNR reset back to 6? lol, and what do I do when it is reset? Do I reboot router? or just leave it be?
Massive thanks to Jo & Jelv for all the advice and assistance, I'm very grateful, if you ever come to sunny (not) north wales, i'll buy you a beer  Grin
Stigfish
Grafter
Posts: 51
Thanks: 2
Registered: ‎31-03-2010

Re: adsl2+ - speeds alot lower than ip profile

*post deleted - no longer relevant, see above post instead  Smiley
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,877
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: adsl2+ - speeds alot lower than ip profile

No worries, that's some impressive humility there Cheesy
I can understand that it's easy to over look cables as being the source of the problem, I've done it myself before (albeit relating to some musical equipment rather than a router).
I'll pass your thanks on to Jojo when she's  back in on Monday, have a good day.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Stigfish
Grafter
Posts: 51
Thanks: 2
Registered: ‎31-03-2010

Re: adsl2+ - speeds alot lower than ip profile

Quick nudge for Jojo or anyone else, would you please be so kind as to reset my SNR back to 6?
Thanks.
Craig
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: adsl2+ - speeds alot lower than ip profile

HI ellisseventysix,
I've requested that for you now. It can take 24 hours to take effect though.
Jojo Smiley
Stigfish
Grafter
Posts: 51
Thanks: 2
Registered: ‎31-03-2010

Re: adsl2+ - speeds alot lower than ip profile

Perfect, thank you Jojo  Wink
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: adsl2+ - speeds alot lower than ip profile

Hi Craig,
Just had a quick check but it's not taken effect yet. Keep an eye on your sync rate and once it goes up let me know and we can raise your profile.
Jojo Smiley
Stigfish
Grafter
Posts: 51
Thanks: 2
Registered: ‎31-03-2010

Re: adsl2+ - speeds alot lower than ip profile

Will do, thanks again Jojo, really appreciate it 😉
Stigfish
Grafter
Posts: 51
Thanks: 2
Registered: ‎31-03-2010

Re: adsl2+ - speeds alot lower than ip profile

Jojo, or any one else... Still no change in SNR margin  Undecided
Ticket #52662041
Thanks.
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: adsl2+ - speeds alot lower than ip profile

Done it. Sync now 15852, profile 13900. You should see that shortly Smiley
Stigfish
Grafter
Posts: 51
Thanks: 2
Registered: ‎31-03-2010

Re: adsl2+ - speeds alot lower than ip profile

seeing it already Jojo thank you so much. massive difference  Smiley
if you have a spare sec can you please close Ticket #52662041 i've updated it to show problem as solved
thanks again
Craig.
p.s. Will the profile raise slightly closer to the sync in time?