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adsl broadband slow

mibmal
Newbie
Posts: 3
Registered: 11-11-2016

adsl broadband slow

Hi,

 

I am getting slow broadband speeds sub 2Mbps kind of slow. I have tried connecting via ethernet, replacing filters etc.

 

1 - Product name: Plusnet Router
2 - Serial number: N7151871B002067
3 - Firmware version: 7.275.2_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 0 days 06:20:23
7 - Data rate: 101/1760
8 - Maximum data rate: 108/1912
9 - Noise margin: 6.2/5.9
10 - Line attenuation: 57.6/57.0
12 - Data sent/received: 31.9M/352.7M
20 - Broadband username: ******@plusdsl.net
21 - Wi-Fi network/SSID: PLUSNET-TGH69X
22 - Wi-Fi connections: Enable(802.11 b/g/n(up to 144 Mb/s))20 MHz WPS enabled
23 - Wi-Fi security: WPA2
24 - Wi-Fi channel: Automatic (Smart Wireless)
25 - Firewall: Default
26 - MAC Address: 8c:10:d4:27:d5:f0
27 - Software variant Version 1.0
28 - Boot loader: 7.275.2

Tags (2)
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: adsl broadband slow

Our tests are showing a external fault on your line which we've raised to our suppliers.

We should have a update by the end of Tuesday at the latest.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
mibmal
Newbie
Posts: 3
Registered: 11-11-2016

Re: adsl broadband slow

Is there any update on this?

Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: adsl broadband slow

It looks like they need access to your property to get the fault fixed.

Can you respond to the text that's just been sent?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team