adsl 1 or adsl 2

[#1]

the front plate on the socket has no cables or extensions on it ...front plate is sat on te table at the moment...the sky box is on but the phone cable for the sky is unplugged

[#2]

OK, that's fine. Completely clarifies that there are no internal wiring or extension lead issues to worry about the way you have things connected.
The reason for the questions about the Sky box is because some sky boxes (usually older ones) have power supplies that start failing and giving out lots of interference that affects broadband, so that's something we want to keep an eye on.
Can you post another lot of TG582n Full DSL stats now so we can see how the errors are changing, and also some more this evening sometime. I'll also explain a bit about how your speeds can be affected by things like your current IP Profile this evening.
Whilst you are logged into the TG582n getting the stats, can you click on <Technicolor Gateway> on the left hand menu, and tell me what it says for Software Release towards the centre of the screen. Don't post the serial number.

[#3]

here,s another stat ....i,ll do the software bit in a minute...

DSL Connection
Link Information
Uptime: 0 days, 5:04:33
DSL Type: ITU-T G.992.3
Bandwidth (Up/Down) [kbps/kbps]: 440 / 3.872
Data Transferred (Sent/Received) [MB/MB]: 52,95 / 274,98
Output Power (Up/Down) [dBm]: 12,6 / 0,0
Line Attenuation (Up/Down) [dB]: 32,2 / 55,5
SN Margin (Up/Down) [dB]: 18,8 / 6,4
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 18 / 0
Loss of Signal (Local/Remote): 2 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 96 / 0
FEC Errors (Up/Down): 362 / 689.159
CRC Errors (Up/Down): 0 / 2.343
HEC Errors (Up/Down): 0 / 102.182

[#4]

her,s the software bit......

Technicolor Gateway
Information
Product Name: TG582n
Serial Number: xxxxxxxxxxx
Software Release: 8.4.4.J

[#5]

OK, there is a firmware upgrade, 8.4.4.J may not be the best on your connection. 10.2.2.B may help stabilise things a bit.
Those errors are not good, quite an increase in the last 2 hours.
Edit: sorry NOT good,  just edited on spotting mistake.

[#6]

it,s probably recovering since chris reset the line this morning 

[#7]

I wish it was, he'll probably post here in a moment 

[#8]

hopefully the problem may be found and dealt with

[#9]

Anotherone has suggested that we update the firmware on your router, which is actually a fine suggestion. However the person that would be able to do this for me is proving very elusive at the moment! If I can grab him today I'll update this thread, alternatively it may be tomorrow before I'm able to follow this up.

[#10]

ok chris....at the moment broadband is behaving itself so just waiting to see if the problem rears it,s ugly head again..

[#11]

Well done Chris.
I think with the upgraded firmware pushed, that will certainly help - you'll have to set up your wireless connection afresh when it's done, it certainly won't make matters worse and should improve things.
Post back some more stats this evening then pegasus20 and we'll see how things are going.

[#12]

i will but how do i know the software has been upgraded?

[#13]

I'll get in touch before we do it as it means you'll be offline very briefly.

[#14]

ok chris thank you....

[#15]

here is my latest dsl stats as my broadband went down again.....

DSL Connection
Link Information
Uptime: 0 days, 0:24:59
DSL Type: ITU-T G.992.3
Bandwidth (Up/Down) [kbps/kbps]: 440 / 2.905
Data Transferred (Sent/Received) [MB/MB]: 67,07 / 317,77
Output Power (Up/Down) [dBm]: 12,8 / 0,0
Line Attenuation (Up/Down) [dB]: 32,2 / 54,0
SN Margin (Up/Down) [dB]: 16,3 / 13,9
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 18 / 0
Loss of Signal (Local/Remote): 2 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 157 / 0
FEC Errors (Up/Down): 33 / 54.001
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0