activation date but no broadband
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: activation date but no broadband
activation date but no broadband
29-04-2013 6:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
my activation date was today but i still have no broadband it connects to plusnet but my username and password dont seem to work
Re: activation date but no broadband
29-04-2013 9:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Or a ticket that says
Provisioning of your ADSL Account Information
Install diary status changed from Supplier processing to ADSL Active
ADSL activated
Re: activation date but no broadband
29-04-2013 10:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: activation date but no broadband
29-04-2013 11:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: activation date but no broadband
30-04-2013 11:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Your previous provider has placed a cease on the phone line, we've been unable to take the line over as a result of this. In addition it's due to complete tomorrow, so you urgently need to contact them today and get that cease cancelled. If it's left past midnight your phone line - and broadband - will be ceased tomorrow and there's nothing we can do to stop it I'm afraid.
I tried to call to advise you of this but there's no mobile number on the account and the land line does not accept incoming calls 😕
Re: activation date but no broadband
30-04-2013 11:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
this is farcical. The connection has been perfectly sound until i swapped. should have realised its cheap for a reason!
Re: activation date but no broadband
30-04-2013 2:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Are you coming from O2/Be?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: activation date but no broadband
30-04-2013 2:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@davenash
Support should have made the remarks about the £60 charge clearer. You would only be charged such a fee if an engineer was sent and IF the fault was in your own kit. Anyway further comment in your own thread.
Re: activation date but no broadband
30-04-2013 3:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: activation date but no broadband
30-04-2013 3:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: activation date but no broadband
30-04-2013 3:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: activation date but no broadband
30-04-2013 3:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Did you tell BT that you were cancelling the serve with them and/or wanted your account closed?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: activation date but no broadband
30-04-2013 3:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: activation date but no broadband
30-04-2013 3:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: activation date but no broadband
30-04-2013 3:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Why are BT refusing to cancel the cease? It's your line presumably? Are you in dispute with them about any bills or anything?
If there is no dispute, ring them back, tell them you are instructing them as the customer to cancel the cease and if they do not do so you will take the matter to OFCOM and you will take them to court and sue them for consequential losses. If you are stuck with some foreign call centre person who doesn't seem to understand you or you can't understand them, tell them very clearly you are complaining, and want to speak to some one in the UK immediately.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: activation date but no broadband