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Zoomerang

kevanne7
Dabbler
Posts: 20
Registered: 24-05-2011

Zoomerang

I  sent a ticket for a router i received a prompt reply telling me to ring  I am going deaf old age but i tried and tried not a very good phone service. I also was asked to fill in a survey but when i click on the link i am told the survey has been completed.  By  whom Huh? Kev
10 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Zoomerang

If you would like to take order one of our routers, this would need to be done over the phone, unfortunately when you called it may of been busier than expected. You can check the current call wait times <a href="http://csc.plus.net">here</a>.
IUn regards to the survey, it has still not been completed, but I can see that you filled one in back in April. I'd suggest clearing your cookies from your browser, if your unsure how to do that then please look <a href="http://www.plus.net/support/software/browsers/cache.shtml">here</a> for a guide how to do this.
If there's anything else then please ask.
Chris
Community Veteran
Posts: 4,782
Thanks: 106
Fixes: 20
Registered: 14-07-2009

Re: Zoomerang

I have very distant childhood memories of a pair of Australian TV puppets with the catchphrase "Woomerang, boomerang"  - but Zoomerang is a new one on me.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Zoomerang

It's the 3rd party we use for customer surveys.  It's part of the surveymonkey family.
kevanne7
Dabbler
Posts: 20
Registered: 24-05-2011

Re: Zoomerang

Hello Chris Windows 7 ie9 Browser is already set like you  said still not working Kev
kevanne7
Dabbler
Posts: 20
Registered: 24-05-2011

Re: Zoomerang

Hello Ordered my router your staff there say the survey problem is known to them and will be fixed Kev
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Zoomerang

Not strictly correct as there is no known problem!
I do the vast majority of the survey bits and bobs - might be an idea to try the survey link on a different machine - I think (like Chris) that it's a caching issue on your machine.
kevanne7
Dabbler
Posts: 20
Registered: 24-05-2011

Re: Zoomerang

Hello. I do not have another laptap but i hope my new router arrives shortly ,when {or if} i get it working i will try again and keep you posted. Thanks for your help Kevan
kevanne7
Dabbler
Posts: 20
Registered: 24-05-2011

Re: Zoomerang

New router arrived glad to say even i found t very simple to set up, no change on the survey site it opens quickly to tell me i have completed it ?? I wonder who did ?? Kevan
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Zoomerang

Hi Kevan,
Glad you've got the new router up and running. In regards to the survey, it still shows that the survey hasn't been completed on our side. If you have cleared your cookies  and still no joy, I'd suggest trying on a friend's computer if possible, as this should let you complete it.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Zoomerang

We had 1912 filled in last week, so I'm confident our surveys are working Wink