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Your router has been disabled

Community Veteran
Posts: 1,829
Thanks: 93
Fixes: 5
Registered: 21-01-2013

Your router has been disabled

Just noticed the following ticket in my account.
"Service Notice #153742103
< Back
Service Notification
9:41pm, Sunday 10 Feb 2013
Your router has been disabled
Serial: XXXXXXX
OUI: A4B1E9
Model: Technicolor TG582n FTTC "
Why would plusnet think they have disabled my router and why would they wish to do it ?  Angry
Just to be clear the router is working fine  Cheesy
4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Your router has been disabled

Did you log in to our website and turn off the TR69 feature (easy setup)?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 1,829
Thanks: 93
Fixes: 5
Registered: 21-01-2013

Re: Your router has been disabled

Yes.
Phrasing could be better, it hardly disables the router.  Undecided
Thanks for clearing that up Chris.  Smiley 
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Your router has been disabled

Yeah, the wording isn't great. It's meant to be for us internally to show the router has been disabled from the TR69 system.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: Your router has been disabled

I had the same silly Service Notice wording. Any chance you could raise a task to get the wording amended so that it specifically refers to the TR-069 aspect Chris?
Edit: The FAQ page could do with an update as well, it doesn't mention the TG582n.