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Your product change is now complete (From: PlusNet Support <support@force9.net>)

Community Veteran
Posts: 1,136
Thanks: 2
Registered: 30-07-2007

Your product change is now complete (From: PlusNet Support <support@force9.net>)

Well that's just wrong on multiple counts.
1) I've not had the engineer visit yet.
2) My exchange is not FTTC ready, even though it let me place the order for the upgrade.
I guess what has actually changed is my bill.
F9 member since 4 Sep 1999
F9 ADSL customer since 27 Aug 2004
DLM manages your line the same way DRM manages your rights.
Look at all the pretty graphs! (now with uptime logging!)
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Your product change is now complete (From: PlusNet Support <support@force9.net>)

The account type has changed to Fibre, it does this as we schedule the account type to change on the day of your installation, although it shouldn't have changed as the engineer was unable to complete the work.
I can't change the account type back to what you had before. I've added discounts though so you're not being charged for FTTC price for an ADSL service. Your speed profile is set correctly for your ADSL service.
Chris Pettitt
Cloud Environments Engineer