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You still have a serious problem in your core network.

Crispy666
Newbie
Posts: 2
Registered: 01-03-2013

You still have a serious problem in your core network.

Been noticing some extreme latency issues of late.  Saw message on service status on 28th
These fixes have involved adding more hardware into our network and installing new software patches on to the platform that have been developed by the vendors. Unfortunately whilst the majority of the latency issues have been resolved, we're still seeing customers have significant slowdowns during the evening peak period.
Thought this trace from end user might help although I'm pretty sure your should know where your problem lie yourself.  Show you  have a problem which is obviously a few hops in on your network.
Looks like you have a overloaded link / routing bug / gremlin between link1-central10.pcl-gw01.plus.net  and xe-2-2-0.pcl-cr01.plus.net.
Are we allowed to know what vendor you are using for your infrastructure?  I'm Curious.  If its HP might be to offer suggestion as network I help manage recently experienced similar problem.
Only been on plusnet a month would be nice to resume the brief speedy service I had for around a week or so....
Thx
Crispy
tracert www.google.co.uk (end return should be around 60-70ms)
Tracing route to www.google.co.uk [74.125.132.94]
over a maximum of 30 hops:
  1    1 ms    <1 ms    <1 ms  GW.local [192.168.1.254]
  2    1 ms    1 ms    1 ms  192.168.10.254
  3    15 ms    14 ms    15 ms  lo0-central10.pcl-ag08.plus.net [195.166.128.189]
  4    17 ms    17 ms    16 ms  link1-central10.pcl-gw01.plus.net [84.93.249.224]
  5  224 ms  202 ms  197 ms  xe-2-2-0.pcl-cr01.plus.net [212.159.1.12]

  6  199 ms  198 ms  200 ms  ae2.pcl-cr02.plus.net [195.166.129.7]
  7  195 ms  201 ms  200 ms  ae2.pcl-cr01.plus.net [195.166.129.6]
  8  197 ms  199 ms  201 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
  9  196 ms  200 ms  201 ms  72.14.222.97
10  184 ms    *      186 ms  209.85.240.61
11  184 ms  181 ms  181 ms  209.85.253.90
12  192 ms  190 ms  189 ms  66.249.95.173
13  190 ms  187 ms  188 ms  72.14.236.191
14    *        *        *    Request timed out.
15  203 ms  198 ms  200 ms  wb-in-f94.1e100.net [74.125.132.94]
Trace complete.
7 REPLIES
Oxslow
Grafter
Posts: 53
Registered: 09-08-2007

Re: You still have a serious problem in your core network.

Community Gaffer
Community Gaffer
Posts: 5,186
Thanks: 512
Fixes: 5
Registered: 04-04-2007

Re: You still have a serious problem in your core network.

Yep.  Should be sorted now.  It's this:
http://community.plus.net/forum/index.php/topic,111170.msg959759.html#msg959759
Kelly Dorset
Broadband Service Manager
Crispy666
Newbie
Posts: 2
Registered: 01-03-2013

Re: You still have a serious problem in your core network.

Thx for replies all looks good now as you say.
I am sure you doing all you can. I know these problems are hard to tie down and the cause can be fairly unrelated to the affect and step one is often upgrade to latest firmware to get support which in itself can cause problems and cause new bugs from your point of view or as the vendors like to call them new 'feautures'  Wink
Community Gaffer
Community Gaffer
Posts: 5,186
Thanks: 512
Fixes: 5
Registered: 04-04-2007

Re: You still have a serious problem in your core network.

I beat the vendor up each afternoon at about 3pm Smiley
Kelly Dorset
Broadband Service Manager
apjashley1
Grafter
Posts: 307
Registered: 31-07-2012

Re: You still have a serious problem in your core network.

Quote from: Kelly
Yep.  Should be sorted now. 

All fixed Kelly?
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: You still have a serious problem in your core network.

sorry but it still looks UNFIXED from my end , gaming was  sweet this morning BUT now its terrible , couldnut even be botherd to look at which gateway i was on I just Turned OFF the mains switch to the routers  untill i had  a smoke  Sad
maybe try a game after a strong whisky
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Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: You still have a serious problem in your core network.

Don't get the issues mixed up.There are two or three separate things going on,  see http://community.plus.net/forum/index.php/topic,111170.msg965400.html#msg965400