cancel
Showing results for 
Search instead for 
Did you mean: 

You seem to have me on some sort of ridiculous evening speed restriction.

Community Veteran
Posts: 1,125
Thanks: 4
Registered: 14-08-2007

You seem to have me on some sort of ridiculous evening speed restriction.

This is the second (or third) month this has happened.
We have just returned from our Christmas day out. Internet speeds are practically unusable. So bad that after 20 minutes, the plusnet speed test is still preparing download test. However see the recent speed tests below.
What is apparent, is just before midnight, speeds are ludicrously slow. Immediately afterwards they are back to normal. I fully expect the same tonight. That means it MUST be something at the plusnet end.
This happened in October also (see my thread: http://community.plus.net/forum/index.php/topic,69419.0.html)
EDIT: I now have a speed test from just now, and a BT Speed test result:
**************************************************************************
Today 22:30 118 kbps (14.8kB/s) 52 kbps (6.5kB/s) Share
Today 00:10 6748 kbps (844kB/s) 379 kbps (47.4kB/s) Share
Today 00:08 6685 kbps (836kB/s) 380 kbps (47.5kB/s) Share
Yesterday 23:59 105 kbps (13.1kB/s) 63 kbps (7.88kB/s) Share
Yesterday 23:39 112 kbps (14kB/s) 67 kbps (8.38kB/s) Share
**************************************************************************
BT Test:
Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 8128 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 7150 kbps
    Actual IP throughput achieved during the test was - 93 kbps
This test was not conclusive and further testing is required.

***************************************************************************
Recent speed tests - see from last night to past midnight this morning.
Today 00:10 6748 kbps (844kB/s) 379 kbps (47.4kB/s) Share
Today 00:08 6685 kbps (836kB/s) 380 kbps (47.5kB/s) Share
Yesterday 23:59 105 kbps (13.1kB/s) 63 kbps (7.88kB/s) Share
Yesterday 23:39 112 kbps (14kB/s) 67 kbps (8.38kB/s) Share
Dec 11, 20:29 6131 kbps (766kB/s) 379 kbps (47.4kB/s) Share
Dec 2, 20:27 6742 kbps (843kB/s) 380 kbps (47.5kB/s) Share
Nov 28, 07:11 7053 kbps (882kB/s) 382 kbps (47.8kB/s) Share
Nov 28, 07:10 7101 kbps (888kB/s) 373 kbps (46.6kB/s) Share

18 REPLIES
adheelios
Grafter
Posts: 31
Registered: 16-11-2008

Re: You seem to have me on some sort of ridiculous evening speed restriction.

Thanks for raising this, as I've pointed out on the ticket you've raised on your account this does seem to a discrepancy in your speed profiling so I have passed this through to our Networks team for them to look into as soon as they are back in.
I am really sorry about this, I know it's never good to have a problem like this (especially when your not over your usage or anything) but further updates will be on the ticket on your account as soon as there is one.
Community Veteran
Posts: 1,125
Thanks: 4
Registered: 14-08-2007

Re: You seem to have me on some sort of ridiculous evening speed restriction.

Thanks for quick response - any idea when they are back in? With family events on during the day, evening is our only chance for the family to play with their new games - which is now not possible due to the speed issue.

Thanks;.
adheelios
Grafter
Posts: 31
Registered: 16-11-2008

Re: You seem to have me on some sort of ridiculous evening speed restriction.

To be honest I've just been trying to find this out myself!  Grin
I believe their in intermittently over the bank holidays but think they should be back in as normal on Monday (at the latest.)

What ill do is is explain this situation with the AM shift when they turn up on Friday morning (lucky people) and ask them if they can get someone to have a look at this at some point in the day or at least to try and find out for definite when they're back in.
Community Veteran
Posts: 1,125
Thanks: 4
Registered: 14-08-2007

Re: You seem to have me on some sort of ridiculous evening speed restriction.

Adheelios - you are a star man.
Thanks for the update, and thanks for being around late on Christmas evening to answer my questions - you must have got the short straw. A couple of additional speed tests to confirm what I think you already know.
Today 00:05 6416 kbps (802kB/s) 357 kbps (44.6kB/s) Share
Yesterday 23:59 153 kbps (19.1kB/s) 59 kbps (7.38kB/s) Share
I'll add them to the ticket also.
Enjoy the rest of your Christmas...
Tony.
Plusnet Staff
Plusnet Staff
Posts: 10
Registered: 09-11-2007

Re: You seem to have me on some sort of ridiculous evening speed restriction.

Thanks for the update there Tony. I don't think any of the networks team are officially in the office until after the weekend. Though I've had a word with someone who was unofficially here and they're going to take a look for you when they get chance.
adheelios
Grafter
Posts: 31
Registered: 16-11-2008

Re: You seem to have me on some sort of ridiculous evening speed restriction.

As per my update on the ticket on your account, your profile should be back to normal now and the restriction on your speed should be lifted.
Again I apologise for this happening in the first place, if you find your still having slow speeds just try giving your router a quick reboot and all should be OK.
atbs1
Grafter
Posts: 307
Registered: 14-04-2007

Re: You seem to have me on some sort of ridiculous evening speed restriction.

Just a thought: how can I (or indeed anyone) find out if their account is restricted please?
Community Veteran
Posts: 3,486
Registered: 02-10-2008

Re: You seem to have me on some sort of ridiculous evening speed restriction.

If it's restricted because you have gone over limits - i believe you should have an email to tell you.
adheelios
Grafter
Posts: 31
Registered: 16-11-2008

Re: You seem to have me on some sort of ridiculous evening speed restriction.

Thats right, also you can check you usage in the member centre by logging in and then selecting Connection Details on the left and then View My Usage and this shows you how much you have used and indeed if you have exceeded.
atbs1
Grafter
Posts: 307
Registered: 14-04-2007

Re: You seem to have me on some sort of ridiculous evening speed restriction.

Ok, thanks for that - Yes I can see my useage.  But does it show what my monthly allowance is?
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: You seem to have me on some sort of ridiculous evening speed restriction.

Superuser
Superuser
Posts: 3,181
Thanks: 1,612
Fixes: 11
Registered: 10-04-2007

Re: You seem to have me on some sort of ridiculous evening speed restriction.

Quote from: SGTE
Ok, thanks for that - Yes I can see my usage.  But does it show what my monthly allowance is?

There is still an 'Open'  PUGIT item 111 requesting this feature, but in 2 years has only attracted 9 votes Undecided 
This is well below any sensible voting level that PUG can use to get any Product / Development effort to even review the viability.  If users believe there is a requirement  add your votes please Smiley and we can follow it up with Plusnet
Maurice
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: You seem to have me on some sort of ridiculous evening speed restriction.

Maurice,
see my post above yours - is it different for legacy products
Community Veteran
Posts: 1,125
Thanks: 4
Registered: 14-08-2007

Re: You seem to have me on some sort of ridiculous evening speed restriction.

As per my ticket request - please can someone at plus tell me why I have been incorrectly restricted at least twice. - How did I get on the incorrect profile in the first place.
Thanks