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Yet more issues

Posts: 26
Thanks: 3
Registered: ‎07-04-2020

Yet more issues

There seems to be no end of issues with Plusnet. 

Intermittent flashing red light on the router, awful speeds, and the joy of ultra-low 300ms long-lasting ping spikes if one should ever be so foolish as to try to play an online game. 

What kind of service is this?

Posts: 17,738
Thanks: 5,760
Fixes: 265
Registered: ‎24-02-2012

Re: Yet more issues

@Lysen Plusnet staff support, like the phone service, is still severely restricted. If you would like help from the community, a good starting point is to have a look at This post and supply as much detail from it as possible.

It would also be a good idea to carry out a 'Quiet Line Test' - dial 17070 from a (preferably corded) phone and select option 2 - there should be no discernable noise. If there is, report a phone fault first, as without a clear phone connection, your broadband will not perform correctly.

Unfortunately, this won't answer your 'spike' problem, and I haven't the experience to offer any guidance, but it may help to resolve the speed/red light issues/

If you reply to this topic with as much detail as possible, there are plenty of experienced members who can advise on possible remedies.