After trying recommended routes (phone on hold for 2 hours, chat for even longer) with no response, I though I'd add to the noise on here that packet loss is a real problem for most users at the moment.
Log attached. Based in Hapshire, Basingstoke. Basic tests gone through several times, given the wide spread and coincidental evidence (started 2 weeks ago like all other threads) this is rendering the service unfit for purpose and the silence is deafening from Plusnet as a whole...