Yes, additional speed issues.
HI Lotusxyx,
Now that's clear then, I'll look at sorting your speed out. Watch this space!
Jojo
Now that's clear then, I'll look at sorting your speed out. Watch this space!
Jojo
Hi Lotusxyx,
Your SNR was really high at 34dB, probably because of you phone fault. I've now reset the SNR to 6dB, so once that takes effect you should see an increase in your sync rate, which will then increase your speed profile.
Jojo
Your SNR was really high at 34dB, probably because of you phone fault. I've now reset the SNR to 6dB, so once that takes effect you should see an increase in your sync rate, which will then increase your speed profile.
Jojo
OK, speed has been appalling for nearly two days now
While the ping has improved, the overall download rate has left much to be desired. I appreciate that there is a teething period whilst setting up a new connection, but surely it shouldn't be this bad for this long? I'm having trouble simply enjoying my time on the internet. I've just returned home from a night shift and it is at this time (while overall traffic should be completely low) that download speeds are the most valuable to me. After all the hassle of switching over, it can't be too much to ask for a stable connection at three in the morning?
While the ping has improved, the overall download rate has left much to be desired. I appreciate that there is a teething period whilst setting up a new connection, but surely it shouldn't be this bad for this long? I'm having trouble simply enjoying my time on the internet. I've just returned home from a night shift and it is at this time (while overall traffic should be completely low) that download speeds are the most valuable to me. After all the hassle of switching over, it can't be too much to ask for a stable connection at three in the morning?
Try the quiet line test. Dial 17070 and take option 2 - there should be no background noise of any sort. If there is it is absolutely pointless complaining about the broadband speeds until that is fixed.
It's almost certain that will be the cause - especially if your telephone wire is from a pole when the affect will be seen almost immediately. Water can also get in to underground lines.
Raise a phone fault with Plusnet - you don't have to put up with it.
HI Lotusxyx,
Your line had been banded, so the sync rate wouldn't have gone above 1152k. I've had this lifted now and your sync is 6744, so when your profile lifts you should see a profile of 5500.
Jojo
Your line had been banded, so the sync rate wouldn't have gone above 1152k. I've had this lifted now and your sync is 6744, so when your profile lifts you should see a profile of 5500.
Jojo
Hi Lotusxyx,
I think the best thing to do at this time is to update your fault ticket so this can be investigated further.
Jojo
I think the best thing to do at this time is to update your fault ticket so this can be investigated further.
Jojo