Wrong speed profile - FTTC
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Wrong speed profile - FTTC
29-04-2013 11:19 AM
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Last week I had fibre installed. The engineer said the quality of my line would support more than the 40/10 profile i was on. So I called Plusnet and asked them to update it to 80/20 profile, which I was told was completed. After no change in my speed someone at Plusnet told me it would increase to full speed during the training period.
The speed still hasn't increased and I've read on another forum that it won't until Plusnet complete the upgrade on my line. Wonder if you can help? many thanks.
Re: Wrong speed profile - FTTC
29-04-2013 3:17 PM
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Re: Wrong speed profile - FTTC
29-04-2013 5:28 PM
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thanks
edit: just to confirm am checking the speed via wired connection
Re: Wrong speed profile - FTTC
29-04-2013 8:28 PM
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Also go to https://portal.plus.net/my.html?action=data_transfer_speed and check that the current line speed matches the IP Profile reported by the BT test.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Wrong speed profile - FTTC
29-04-2013 9:27 PM
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78 Mb
BT Test Results
cheers
Re: Wrong speed profile - FTTC
29-04-2013 9:45 PM
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BTW: You didn't need to upload the image - if you open up the Additional Options and Attachments... when making the post you can directly attach an image.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Wrong speed profile - FTTC
30-04-2013 9:59 AM
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Quote Moving you from 40/10 to 80/20 isn't an instant change,
Having checked BT's systems we did order an 80/20 connection.
Before I looked at the account the provisioned BT product (only relevant to our internal systems) had been set at 40/10 in error which set a profile to match, hence I corrected that.
As speeds clearly are still a problem we'd need to deal with that via the faults process: http://faults.plus.net
Re: Wrong speed profile - FTTC
30-04-2013 11:03 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Wrong speed profile - FTTC
30-04-2013 11:32 AM
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Re: Wrong speed profile - FTTC
02-05-2013 5:48 PM
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Interesting to note, the BT speedchecker estimated my speed would be 25MB download - not gonna lie I'm delighted to be getting this speed instead:
Re: Wrong speed profile - FTTC
03-05-2013 10:28 AM
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