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Wrong router delivered

MrDodge
Newbie
Posts: 7
Registered: 29-04-2013

Wrong router delivered

I have just had fibre installed, and I think that PN have sent me the wrong router package as it contains ADSL microfilters, and no cable with red plugs.
It is however a TG582n router, which I believe is the same box that is supposed to be sent to fibre customers.
So... is it possible to get the TG582n  working with fibre using an old ethernet cable I have instead of the red cable? I have tried to connect it up, but it didn't work.
The green broadband light didn't stop flashing, and when I got to the router login page it didn't accept the router access password that I have received.
Do I need to get another router from PN?
thanks in advance for any tips. currently using PC connected directly to Openreach modem. That works fine.
10 REPLIES
Community Veteran
Posts: 3,380
Thanks: 4
Registered: 18-01-2013

Re: Wrong router delivered

There are posts on here somewhere with links to the firmware to reflash it to become a FTTC router.
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Wrong router delivered

Have a look at: http://community.plus.net/forum/index.php/topic,104892.msg894902.html#msg894902 (the links in Matt's post: possibly rather old firmware since the post was a good while ago)
See also http://community.plus.net/forum/index.php/topic,104892.msg894902.html#msg894902
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Superuser
Superuser
Posts: 6,551
Thanks: 663
Fixes: 50
Registered: 30-07-2007

Re: Wrong router delivered

Quote
and when I got to the router login page it didn't accept the router access password that I have received

The router access password is the serial no, it's printed on the underside of the router.
MrDodge
Newbie
Posts: 7
Registered: 29-04-2013

Re: Wrong router delivered

Yes, that the same number that I have on the card. The router doesn't accept the number.
dick:quote
Superuser
Superuser
Posts: 6,551
Thanks: 663
Fixes: 50
Registered: 30-07-2007

Re: Wrong router delivered

Very strange!. I could perhaps see how the wrong card was supplied but AFAIK the default settings of the router will use the s/n. Is it possible you're confusing O's with zeros ?
Also try a factory reset
Quote
While the unit is on, hold down a thin object such as a paper clip into the reset hole at the back next to the power button until the power light on the unit goes off. Release the reset button.
  and then see if it will accept the password
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Wrong router delivered

Don't forget, the password is 'CaSe SeNsItIvE'
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
apjashley1
Grafter
Posts: 307
Registered: 31-07-2012

Re: Wrong router delivered

Does it have a USB port on the side?
Also try "Administrator" (note capital A) and leave the password box blank.
MrDodge
Newbie
Posts: 7
Registered: 29-04-2013

Re: Wrong router delivered

thanks for the replies peeps. I have confirmed with plusnet support that they sent out the wrong router, and am getting another one. Not sure I'm brave enough to try re-flashing the box I have! if it doesn't work, it'll be useless for anything...
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Wrong router delivered

... except a doorstop.  Wink
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Wrong router delivered

Sorry about this, I can see we've posted the correct router out now to you. The incorrect one was sent by human error, so shouldn't be a widespread issue.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff