Wrong Profile

[#1]

Good afternoon,
I believe I have been set up on the incorrect profile. I was quote 71/20 but am getting 38/30.
Not that I'm complaining about the extra upload however I would like the download speed closer to 71.
As well, I am curious if the static ip actually took effect. With my previous adsl provider I found a huge drop in ping when I switched to static ip (50ms to 20ms.) I did not notice any change with my current fibre product (hovering between 5ms on a great day and 20 on an ok day.)
I understand fibre may be a different beast to adsl but is there anything I can do that would have a similar effect in lowering ping.

[#2]

Please post the results from the BT speedtest - further diagnostics as something appears to be badly adrift
I assume that you are on FTTC and not the FTTP trial

[#3]

You will have to wait till Monday to get a reply from Plusnet staff, unless you ring support. Who quoted the speed (was the OR engineer)?

[#4]

Hi there,
I've checked your line and profile and everything seems to be running fine. Are you currently connected wired ow wireless?