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Wrong Product Change...sudden drop in speed

snapper_mart
Grafter
Posts: 175
Registered: 03-08-2007

Wrong Product Change...sudden drop in speed

I was swapped onto Broadband Pro yesterday (It should have been Premium that I was moved to !) Also since the swap,my speed has dropped to a fraction of what it was. Any ideas? Normaly around 10Mbps
7 REPLIES
Community Veteran
Posts: 26,695
Thanks: 918
Fixes: 10
Registered: 10-04-2007

Re: Wrong Product Change...sudden drop in speed

Does https://portal.plus.net/my.html?action=stable_rate say your current line speed is 2000?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re:Wrong Product Change...sudden drop in speed

Hi there,
If you'd like to do a reboot this should be sorted for you now. Smiley
Community Veteran
Posts: 26,695
Thanks: 918
Fixes: 10
Registered: 10-04-2007

Re: Wrong Product Change...sudden drop in speed

[me=jelv]thinks that if James were still around this would have been sorted a lot quicker[/me]
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Steve
Seasoned Pro
Posts: 6,809
Thanks: 310
Registered: 13-07-2009

Re: Wrong Product Change...sudden drop in speed

Better late than never i think! Smiley
If life gives you lemons, make lemonade.
Wheel_nut
Grafter
Posts: 886
Registered: 03-08-2007

Re: Wrong Product Change...sudden drop in speed

Quote from: jelv
[me=jelv]thinks that if James were still around this would have been sorted a lot quicker[/me]

I think we should give Mand and Bob and Matt and Chris a fair chance to fill the Pink Trainers.
If that fails, we could call TWA and get Petroni.  Wink
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Wrong Product Change...sudden drop in speed

and Jelv should mind out for Mands bat
Moderator
Moderator
Posts: 26,696
Thanks: 1,624
Fixes: 123
Registered: 14-04-2007

Re: Wrong Product Change...sudden drop in speed

Don't be too hard on jelv, he's simply having withdrawal symptoms Wink Smiley

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine