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Wrong Product Change...sudden drop in speed

snapper_mart
Grafter
Posts: 175
Registered: 03-08-2007

Wrong Product Change...sudden drop in speed

I was swapped onto Broadband Pro yesterday (It should have been Premium that I was moved to !) Also since the swap,my speed has dropped to a fraction of what it was. Any ideas? Normaly around 10Mbps
7 REPLIES
Community Veteran
Posts: 26,543
Thanks: 788
Fixes: 9
Registered: 10-04-2007

Re: Wrong Product Change...sudden drop in speed

Does https://portal.plus.net/my.html?action=stable_rate say your current line speed is 2000?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re:Wrong Product Change...sudden drop in speed

Hi there,
If you'd like to do a reboot this should be sorted for you now. Smiley
Community Veteran
Posts: 26,543
Thanks: 788
Fixes: 9
Registered: 10-04-2007

Re: Wrong Product Change...sudden drop in speed

[me=jelv]thinks that if James were still around this would have been sorted a lot quicker[/me]
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Steve
Seasoned Pro
Posts: 6,708
Thanks: 255
Registered: 13-07-2009

Re: Wrong Product Change...sudden drop in speed

Better late than never i think! Smiley
If life gives you lemons, make lemonade.
Wheel_nut
Grafter
Posts: 886
Registered: 03-08-2007

Re: Wrong Product Change...sudden drop in speed

Quote from: jelv
[me=jelv]thinks that if James were still around this would have been sorted a lot quicker[/me]

I think we should give Mand and Bob and Matt and Chris a fair chance to fill the Pink Trainers.
If that fails, we could call TWA and get Petroni.  Wink
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Wrong Product Change...sudden drop in speed

and Jelv should mind out for Mands bat
Moderator
Moderator
Posts: 26,006
Thanks: 1,244
Fixes: 51
Registered: 14-04-2007

Re: Wrong Product Change...sudden drop in speed

Don't be too hard on jelv, he's simply having withdrawal symptoms Wink Smiley

Customer and Forum Moderator.