Wrong IP Profile at BT Exchange - 2Mbps IP profile with 8Mbps sync speed
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Wrong IP Profile at BT Exchange - 2Mbps IP profile with 8Mbps sync speed
11-05-2013 1:51 PM
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I have recently (finally!) had my phone line and broadband working after a month of waiting for Openreach to sort themselves out. Hardly good service, but I appreciate that is beyond Plusnet's ability to do anything about.
My sync speed is about 8Mbit and this is confirmed on BT's speed tester. Unfortunately, I seem to be stuck with a 2Mbps IP profile, which has lasted well over 24 hours.
I've called Plusnet's tech support who claim there is nothing they can do about it (which seems strange).
Can anyone who knows what they're talking about confirm that this is beyond PlusNet's ability to resolve. Because that being the case I believe I may have grounds to cancel my service and try some other provider.
Many thanks
Re: Wrong IP Profile at BT Exchange - 2Mbps IP profile with 8Mbps sync speed
11-05-2013 2:15 PM
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Yes it can take up to 5 days for your IP profile to be increased again at the exchange. There is nothing that Plusnet or BT can do for this, its an automatic process;
http://www.kitz.co.uk/adsl/IPprofile.htm#IPprofile_increase_time
I'm in the same boat, hoping mine will increase in a few days and that the line stays stable
Good luck.
Re: Wrong IP Profile at BT Exchange - 2Mbps IP profile with 8Mbps sync speed
11-05-2013 3:18 PM
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According to the link you've given me (I had already seen it, thank you), as an uplift of 2Mbps to 8 Mbps is approximately a 400% increase the IP profile should have gone up within 4 hours. It's now been over 24 hours with no change.
It would appear, therefore, that I either have a "stuck" IP profile or there has been some issue with provisioning. I would hope someone might be able to shed some light on the subject...
Re: Wrong IP Profile at BT Exchange - 2Mbps IP profile with 8Mbps sync speed
11-05-2013 4:43 PM
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Re: Wrong IP Profile at BT Exchange - 2Mbps IP profile with 8Mbps sync speed
11-05-2013 4:55 PM
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Re: Wrong IP Profile at BT Exchange - 2Mbps IP profile with 8Mbps sync speed
11-05-2013 5:29 PM
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If you could post your stats, login into your modem/router and under DSL Connection, click View more ..... as shown here and then Details on the top RHS. Just Copy and Paste the information into a post.
That'd give us an idea as to what's happening as well as posting the results from the BTw Performance test (ignore the red preamble except make sure no other programs are using the Internet) and at the end of the first run, click the Further Diagnostics button, enter just your Phone number and Run the Further Diagnostics Test.
Do a Copy and Paste of the results and post here (no need to grab an image).
Re: Wrong IP Profile at BT Exchange - 2Mbps IP profile with 8Mbps sync speed
11-05-2013 9:37 PM
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Looks like a very healthy SNR and the line is syncing at 8Mbps. I live about 100 metres from the exchange, to be fair, so I wasn't expecting line noise to be a big issue...
Again, it seems to be an IP Profile issue.
Re: Wrong IP Profile at BT Exchange - 2Mbps IP profile with 8Mbps sync speed
11-05-2013 9:58 PM
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As I said you need to be synced for more than 48hrs on the first connection on 20CN before the Profile will rise. I don't know if the stats from the Draytek are showing 10 days or 10 hours, if you could confirm. If it's 10 days, then you have a stuck bRAS profile and probably need an SNR reset to hopefully resolve it.
Re: Wrong IP Profile at BT Exchange - 2Mbps IP profile with 8Mbps sync speed
11-05-2013 10:01 PM
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And yes, my exchange only serves 640 premises, so it seems I won't be seeing any upgrades any thime this century
So you're confirming I have to wait 48 hours from the first connection before the IP Profile goes up?
Re: Wrong IP Profile at BT Exchange - 2Mbps IP profile with 8Mbps sync speed
11-05-2013 10:07 PM
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Re: Wrong IP Profile at BT Exchange - 2Mbps IP profile with 8Mbps sync speed
11-05-2013 10:15 PM
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And thank you for the warm welcome!
Re: Wrong IP Profile at BT Exchange - 2Mbps IP profile with 8Mbps sync speed
13-05-2013 12:11 PM
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I've just taken a look over your profile and it looks like it's now adjusted to match your sync speeds.
Let me know if you've seen an improvement.
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