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Would be very grateful if this can be investigated

delta111
Newbie
Posts: 2
Registered: ‎14-08-2015

Would be very grateful if this can be investigated

Hi,
Have been experiencing drop outs in the last five days. After speaking with customer services my phone line and internet was restored since Thursday.
However the speed I am getting is very difficult to use (approx 0.5 mb, where usually it is stable 10mb). Currently awaiting response to this on my ticket. Would be grateful for any input here?
DSL Connection
Link Information
Uptime: 0 days, 0:07:56
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 440 / 572
Data Transferred (Sent/Received) [MB/MB]: 2.66 / 22.37
Output Power (Up/Down) [dBm]: 12.3 / 0.0
Line Attenuation (Up/Down) [dB]: 18.9 / 34.0
SN Margin (Up/Down) [dB]: 28.9 / 27.5
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 840
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0

Bt wholesale test
download 0.46
upload 0.3
ping 80.38

Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
0.5 Mb
2 REPLIES
delta111
Newbie
Posts: 2
Registered: ‎14-08-2015

Re: Would be very grateful if this can be investigated

Just spoke with customer services, she said she will try to improve the speed and this should show up in 4 hours.
>>though the texts i received said they would take steps to improve stability which could result in decrease to the speed Shocked
Hopefully this will give usable internet speeds so thanks to Hannah at customer services. But I would add it is somewhat frustrating that i submitted three replies on my ticket over the last two days with no response. But then a 5 min phonecall may resolve my problem.
Estragon
Rising Star
Posts: 811
Thanks: 10
Registered: ‎07-02-2012

Re: Would be very grateful if this can be investigated

Has this been sorted? If not, have you power-cycled the router, as your downstream noise margin is tremendously high.
Get a decent connection speed, then you would probably have to wait overnight for an updated BT IP profile, then a few hours for the Plusnet copy to catch up.