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Would I be able to get more speed out of my Fibre connection?

Pbryanw
Newbie
Posts: 9
Registered: 26-09-2014

Would I be able to get more speed out of my Fibre connection?

Hi,
I'm fairly new to Plusnet and am on the 38Mbps Unlimited Fibre package, (EDIT: and am getting 38Mbps on speedtests).
However, looking at http://speedtest.btwholesale.com/ it says the maximum download speed achievable for my line is 57 Mbps.
If I could get something close to that, then I'd be willing to pay £5 extra a month to go on Fibre Unlimited Extra.
I'm just wondering if I upgrade whether I can downgrade if I don't get that speed? Also, will I keep my 9-month introductory discount if I upgrade?
And how would I go about upgrading?
10 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Would I be able to get more speed out of my Fibre connection?

Hi there,
Yes you could downgrade back down if that didn't work out. Just be aware that changing fibre account types would involve re contracting each time.
Changes to your account type can be made here:
https://portal.plus.net/apps/account/change/7640329/CurrentAccount
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Pbryanw
Newbie
Posts: 9
Registered: 26-09-2014

Re: Would I be able to get more speed out of my Fibre connection?

Hi,
Thanks for your quick reply & help.
I don't mind re-contracting. However, can you tell me whether I'd keep my 9-month introductory discount if I upgrade via the online upgrader?
Thanks again, Paul.
goldenfibre
Aspiring Pro
Posts: 2,605
Thanks: 48
Fixes: 2
Registered: 01-06-2010

Re: Would I be able to get more speed out of my Fibre connection?

U will lose 9-month introductory discount if u upgrade or downgrade. The offer could be continue or not depend what offer u get if re-contract new deal.
Pbryanw
Newbie
Posts: 9
Registered: 26-09-2014

Re: Would I be able to get more speed out of my Fibre connection?

Thanks for that info goldenfibre.
If I go through the web-site to upgrade, would I get another deal, or would it be best to phone up for the upgrade?
goldenfibre
Aspiring Pro
Posts: 2,605
Thanks: 48
Fixes: 2
Registered: 01-06-2010

Re: Would I be able to get more speed out of my Fibre connection?

Use a phone call to plusnet to get a deal. Don't use website as you will lose discount and no discount deal.
Pbryanw
Newbie
Posts: 9
Registered: 26-09-2014

Re: Would I be able to get more speed out of my Fibre connection?

Many thanks goldenfibre!
(EDIT: Have just phoned Plusnet, upgraded to Unlimited Fibre Extra, and got a similar discount to my introductory one).
Pbryanw
Newbie
Posts: 9
Registered: 26-09-2014

Re: Would I be able to get more speed out of my Fibre connection?

Now happily getting 56Mbps download on my connection.
Would be interested to know why I wasn't offered the Unlimited Fibre Extra package at sign-up - I was told my line could only support 40Mbps?
Anyway, thanks for everyone's help on here.
goldenfibre
Aspiring Pro
Posts: 2,605
Thanks: 48
Fixes: 2
Registered: 01-06-2010

Re: Would I be able to get more speed out of my Fibre connection?

Glad to hear u get extra speed at fiver extra a month but it good to know that plusnet offer u discount over the phone.  Cheesy
Pbryanw
Newbie
Posts: 9
Registered: 26-09-2014

Re: Would I be able to get more speed out of my Fibre connection?

Yep, thanks again for your advice. I probably would have done the upgrade through the website, and lost my discount, without it. My new discount isn't quite as good as my introductory offer, but it's close enough and it's nice to get a bit of extra speed Smiley
dick:quote
goldenfibre
Aspiring Pro
Posts: 2,605
Thanks: 48
Fixes: 2
Registered: 01-06-2010

Re: Would I be able to get more speed out of my Fibre connection?

Yep, better than nothing. In worse case u will lose discount if u do it on the member site change product upgrade.
dick:quote