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Worst day so far

Allie0923
Newbie
Posts: 5
Registered: 01-07-2013

Worst day so far

for being disconnected from the internet. It seemed like every hour, the connection had gone, and I had to go through all the steps to be reconnected again.
Completely fed up.
Angry
5 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Worst day so far

I'm really sorry to hear you're having such problems, Allie0923.
Can you explain what keeps happening? I understand you keep losing connection, does it do it on it's own?
I'd quite like to find out what's causing the disconnections so we can get that sorted out for you.
Chris Pettitt
Cloud Environments Engineer
Allie0923
Newbie
Posts: 5
Registered: 01-07-2013

Re: Worst day so far

Hi Chris
Thank you for replying. I would have answered sooner, but I'd just been disconnected again.
It just stops on its own. I'll go to send an email, to find I can't send as connection is down. Or place a bid on ebay - same thing.
I really am fed up, as I've missed out on some ebay items I wanted today (ok I might have been outbid anyway, but I'd have liked a fighting chance!)
Thanks for your help.
Best wishes, Allie
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Worst day so far

Are you connecting over a wired or wireless connection?
Below is a graph of your recent connectivity;
<img src="http://community.plus.net/visualradius/generated/image13777639696554.png"/>
If the disconnections are not caused by yourself resetting the router then I'd suggest running through our faults wizard and we can take a closer look at this.
Allie0923
Newbie
Posts: 5
Registered: 01-07-2013

Re: Worst day so far

I've clicked the link on the faults wizard, and a ticket has been raised.
So far, only one disconnection today and that was about half an hour ago.
Sorry to say this, but I didn't have this problem with O2. Sad
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Worst day so far

We've got your fault ticket, unfortunately faults can surface, our faults team have this in-hand and we'll make sure that we get this resolved ASAP for you.