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Worst connection ive experienced
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Worst connection ive experienced
01-08-2014 1:51 AM
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everything is going wrong I dont know how to explain but i cant get a stable connection these are the faults all this is in a space of half an hour
can anything be done at your end to fix this?
tried to raise a fault but get this message.
Broadband Troubleshooter - Error
There's been a problem
Please try using the Broadband Troubleshooter again in a short while. If you continue to have problems please contact our Support Team for help.
can anything be done at your end to fix this?
tried to raise a fault but get this message.
Broadband Troubleshooter - Error
There's been a problem
Please try using the Broadband Troubleshooter again in a short while. If you continue to have problems please contact our Support Team for help.
Message 1 of 9
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Re: Worst connection ive experienced
01-08-2014 10:15 AM
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Hi Dwivvc,
Sorry to hear you've been having problems, are you still seeing issues with authentication or has this now been resolved?
Sorry to hear you've been having problems, are you still seeing issues with authentication or has this now been resolved?
Message 2 of 9
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Re: Worst connection ive experienced
01-08-2014 10:34 AM
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hia the authentication isnt the issue it's actually getting to the stage where I can connect that is the problem from 11pm on wards the connection is basically useless
Message 3 of 9
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Re: Worst connection ive experienced
01-08-2014 10:43 AM
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That seems a little odd as we can see you had some drops in the early hours but you've been connected since about 3:15am with an ongoing 7+ hour connection.
Here are the details from your RADIUS logs:
<img src="http://community.plus.net/visualradius/generated/image14068859951012.png"/>
We did have some drops yesterday as a result of maintenance however the last of these were resolved in the early hours of the morning.
Here are the details from your RADIUS logs:
<img src="http://community.plus.net/visualradius/generated/image14068859951012.png"/>
We did have some drops yesterday as a result of maintenance however the last of these were resolved in the early hours of the morning.
Message 4 of 9
(686 Views)
Re: Worst connection ive experienced
01-08-2014 10:49 AM
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To clarify I am connected now but the point in my thread is that my connection is getting worse look at Tuesday for example is this normal for everyone?
Message 5 of 9
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Re: Worst connection ive experienced
01-08-2014 11:02 AM
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No, mine has been running 48 hours and I've had 2 times when I couldn't get anything through unless I rebooted the OR modem - and now I've been hit with DLM and bloody interleave. Dropped 6mbps down and 4mbps up. This FTTC IS pants (I had 54/14 throughput when the engineer left and after 24 hours I had what "latest test" shows
I should have just got another cable line instead. It connects all the time every time and is faultless in comparison. And cheaper!
Examples..
Wednesday
http://www.thinkbroadband.com/ping/share/264af48393ce80cee070410d22380c93-30-07-2014.html
Today (latency doubled due to Interleaving - and speed dropped again - and packet loss at the same time! - go me!
http://www.thinkbroadband.com/ping/share/a15e66b760b2194e56d30d48cf0fdc0f.html
And all they can say is " raise a fault" I had 73/16 at my old addresss (same exchange) and after a week it just went to pot as well. Clearly it is just not reliable tech.
Rant over and sorry to hijack your thread but I wanted to let you know you are not alone.
I should have just got another cable line instead. It connects all the time every time and is faultless in comparison. And cheaper!
Examples..
Wednesday
http://www.thinkbroadband.com/ping/share/264af48393ce80cee070410d22380c93-30-07-2014.html
Today (latency doubled due to Interleaving - and speed dropped again - and packet loss at the same time! - go me!
http://www.thinkbroadband.com/ping/share/a15e66b760b2194e56d30d48cf0fdc0f.html
And all they can say is " raise a fault" I had 73/16 at my old addresss (same exchange) and after a week it just went to pot as well. Clearly it is just not reliable tech.
Rant over and sorry to hijack your thread but I wanted to let you know you are not alone.
Message 6 of 9
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Re: Worst connection ive experienced
01-08-2014 11:31 AM
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Thanks for clarifying Dwivvc,
If you're able to run through the troubleshooter here and raise a fault, we should be able to get some testing run and investigate the fault for you.
If you're able to run through the troubleshooter here and raise a fault, we should be able to get some testing run and investigate the fault for you.
Message 7 of 9
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Re: Worst connection ive experienced
01-08-2014 11:45 AM
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As Stated in my post I am unable to raise a fault
Broadband Troubleshooter - Error
There's been a problem
Please try using the Broadband Troubleshooter again in a short while. If you continue to have problems please contact our Support Team for help.
Broadband Troubleshooter - Error
There's been a problem
Please try using the Broadband Troubleshooter again in a short while. If you continue to have problems please contact our Support Team for help.
Message 8 of 9
(686 Views)
Re: Worst connection ive experienced
01-08-2014 12:01 PM
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I've taken a look at the account for you and it seems that the initial attempt to raise a fault has actually made it into the system here at 1:37am this morning. If you keep an eye on this support ticket you should see some movement once testing is complete and we have the diagnostics back.
Message 9 of 9
(686 Views)
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