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Worst ISP

HNKS
Grafter
Posts: 54
Registered: 30-12-2012

Worst ISP

Angry Sick and tired of seeing buffering whilst watching steams. Im getting 50MB apparently. Terrible service. Cant believe Im locked on for 18 months.
8 REPLIES
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: 21-07-2010

Re: Worst ISP

Hey there HNKS,
Sorry to hear that you're having streaming problems Sad
Are you able to provide a little more information, such as the current speed you're achieving: http://speedtest.net (Select the server location as London, UK) and also if you're connected via ethernet or wireless.
This will allow us to help identify the cause of your issue and work out some resolution for you.
Regards,
Matt
Finguz
Grafter
Posts: 397
Thanks: 1
Registered: 21-02-2013

Re: Worst ISP

Stick with it HNKS, the Plusnet guys and gals are a great bunch and they'll sort it out for you once you give them some details  Cool
HNKS
Grafter
Posts: 54
Registered: 30-12-2012

Re: Worst ISP

On Speedtest.net its showing 47mb. Im using a wired connection yet it doesnt seem stable at all.
All4One
Grafter
Posts: 289
Registered: 17-03-2013

Re: Worst ISP

How old is your computer? Do you maintain it well?
CX
Grafter
Posts: 745
Thanks: 2
Registered: 16-09-2010

Re: Worst ISP

What anti-virus and/or firewall software are you using? Have you tried temporarily disabling the anti-virus whilst attempting to stream something.
Also, which streaming sites?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Worst ISP

Hi HNKS,
Sorry to hear that you're having streaming issues.
You line certainly appears to be stable:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13679223086284.png"/>
Does this happen on more than one device?
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Worst ISP

What results do you get from the BBC iPlayer diagnostic test?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Worst ISP

If you continue to have issues then I'd strongly suggest opening a fault ticket as our faults team look into this issue without one.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff