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Worst ISP
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Worst ISP
05-05-2013 5:28 PM
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Sick and tired of seeing buffering whilst watching steams. Im getting 50MB apparently. Terrible service. Cant believe Im locked on for 18 months.
Message 1 of 9
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Re: Worst ISP
05-05-2013 6:42 PM
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Hey there HNKS,
Sorry to hear that you're having streaming problems
Are you able to provide a little more information, such as the current speed you're achieving: http://speedtest.net (Select the server location as London, UK) and also if you're connected via ethernet or wireless.
This will allow us to help identify the cause of your issue and work out some resolution for you.
Regards,
Matt
Sorry to hear that you're having streaming problems
Are you able to provide a little more information, such as the current speed you're achieving: http://speedtest.net (Select the server location as London, UK) and also if you're connected via ethernet or wireless.
This will allow us to help identify the cause of your issue and work out some resolution for you.
Regards,
Matt
Message 2 of 9
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Re: Worst ISP
05-05-2013 11:57 PM
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Stick with it HNKS, the Plusnet guys and gals are a great bunch and they'll sort it out for you once you give them some details
Message 3 of 9
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Re: Worst ISP
06-05-2013 3:21 PM
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On Speedtest.net its showing 47mb. Im using a wired connection yet it doesnt seem stable at all.
Message 4 of 9
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Re: Worst ISP
06-05-2013 4:55 PM
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How old is your computer? Do you maintain it well?
Message 5 of 9
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Re: Worst ISP
06-05-2013 8:08 PM
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What anti-virus and/or firewall software are you using? Have you tried temporarily disabling the anti-virus whilst attempting to stream something.
Also, which streaming sites?
Also, which streaming sites?
Message 6 of 9
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Re: Worst ISP
07-05-2013 11:26 AM
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Hi HNKS,
Sorry to hear that you're having streaming issues.
You line certainly appears to be stable:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13679223086284.png"/>
Does this happen on more than one device?
Sorry to hear that you're having streaming issues.
You line certainly appears to be stable:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13679223086284.png"/>
Does this happen on more than one device?
Message 7 of 9
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Re: Worst ISP
07-05-2013 11:41 AM
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What results do you get from the BBC iPlayer diagnostic test?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 8 of 9
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Re: Worst ISP
07-05-2013 11:43 AM
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If you continue to have issues then I'd strongly suggest opening a fault ticket as our faults team look into this issue without one.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 9 of 9
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