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Worst Decision I've Made Switching!!

georgesonline
Newbie
Posts: 1
Registered: ‎29-05-2023

Worst Decision I've Made Switching!!

Have to say I switched to Plusnet from Sky and even though sky were a little slow at times there uptime was consistent

But since switching over to plusnet I'm constantly disconnected and router flashes amber, and it's not like i've set anything up wrong when I switched there was a BT engineer out to fix the broadband socket.

 

very unhappy customer 😡😡

2 REPLIES 2
RichardB
Seasoned Champion
Posts: 1,043
Thanks: 390
Fixes: 39
Registered: ‎19-11-2008

Re: Worst Decision I've Made Switching!!

Hi @georgesonline

Have you reported a fault to Plusnet?

A report can now be reported using sms

https://www.plus.net/help/report-a-problem/

 

Is the phone line noisy or quiet?

A noisy phone line will cause broadband to drop or connect a slow speeds.

If the phone line is noisy - report a phone fault.

If the phone line is quiet report a broadband fault.

 

Regards

Richard

 

 

ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 361
Thanks: 156
Fixes: 25
Registered: ‎02-05-2023

Re: Worst Decision I've Made Switching!!

Hey @georgesonline, I'm sorry that you're experiencing your connection dropping. This sounds like a nightmare. 
I've run a test on your line and there is a potential fault that we may be able to fix without an engineer coming out to visit. 

I'll drop you a Private message, Could you reply with pictures of your setup, please? This is the front and back of the router and also the phone socket as well, please. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team