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Woefully low speed

tooslow
Grafter
Posts: 68
Registered: 03-12-2014

Woefully low speed

Plusnet.

Just did a BT Speed Test and my download speed is 3.91 mbps.
My normal speed here is over 16mbps.
Please can you see what the problem is and fix it?
Thank you.
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Woefully low speed

I can't see any issues with your line that would be causing those speeds.
Profile: WBC 160K - 24M No delay (INP 0) 3dB Downstream, UC No delay (INP 0) 6dB Upstream (ADSL2+)
Sync: 1279 (up) 19270 (down)

If the problems are continuing please report this to us at https://faults.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Woefully low speed

Are the slow speeds using a wired or wireless connection?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)