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Woeful connection 2 weeks now
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- Woeful connection 2 weeks now
Woeful connection 2 weeks now
15-05-2014 11:55 PM
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Have had a great few years with plusnet but the service over the last fortnight has been diabolical with multiple dropouts / reboots / pitiful connection speeds etc. I have been unable to do any meaningful work at home / view videos or tv / play online / let alone do something as simple as browse the web .... Never thought in 2014 I'd be reliant on GPRS on my phone to access any online or phone content!
Speeds appear to be much worse in the evening & neighbours appear to be reporting similar issues as BT customers. Mr BT came and had a look earlier in the week but of course it appeared fine - although he did claim the second call out might be more intensive to attempt to resolve.
Hard to believe I was getting fibre speeds of 44kbps when tonight it was down to a miserly 0.31
Any answers or advice on what now much appreciated!
Speeds appear to be much worse in the evening & neighbours appear to be reporting similar issues as BT customers. Mr BT came and had a look earlier in the week but of course it appeared fine - although he did claim the second call out might be more intensive to attempt to resolve.
Hard to believe I was getting fibre speeds of 44kbps when tonight it was down to a miserly 0.31
Any answers or advice on what now much appreciated!
Message 1 of 3
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Re: Woeful connection 2 weeks now
16-05-2014 9:31 AM
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Hi kiscokid,
I'm sorry to hear that you're having problems with your connection. I can see that our Faults Team have this in hand on Ticket: 85150979 which will be further updated by our Faults Team as soon as they can.
For the benefit of other readers, I'll provide some details on what's happening:
<img src="http://community.plus.net/visualradius/generated/image14002284384678.png"/>
Connection rate (Sync) is on the decrease and throughput speeds are poor. First engineer visit has completed. The engineer's Pair Quality Test failed and a fault was found in the joint at the base of the DP; crimps were corroded, this has been re-terminated. Pair Quality Test passed upon completion of this work.
As the connection is still dropping and a poor experience continues, our Faults Team will likely discuss this with our suppliers and decide on the appropriate course of action.
I'm sorry to hear that you're having problems with your connection. I can see that our Faults Team have this in hand on Ticket: 85150979 which will be further updated by our Faults Team as soon as they can.
For the benefit of other readers, I'll provide some details on what's happening:
<img src="http://community.plus.net/visualradius/generated/image14002284384678.png"/>
Connection rate (Sync) is on the decrease and throughput speeds are poor. First engineer visit has completed. The engineer's Pair Quality Test failed and a fault was found in the joint at the base of the DP; crimps were corroded, this has been re-terminated. Pair Quality Test passed upon completion of this work.
As the connection is still dropping and a poor experience continues, our Faults Team will likely discuss this with our suppliers and decide on the appropriate course of action.
Message 2 of 3
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Re: Woeful connection 2 weeks now
16-05-2014 11:24 AM
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Thanks for the feedback Chris - strangely - best for weeks this morning so let's see if that continues. It seems to drop off considerably in the evening.
Message 3 of 3
(343 Views)
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