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Woeful connection 2 weeks now

kiscokid
Newbie
Posts: 3
Registered: ‎09-06-2011

Woeful connection 2 weeks now

Have had a great few years with plusnet but the service over the last fortnight has been diabolical with multiple dropouts / reboots / pitiful connection speeds etc. I have been unable to do any meaningful work at home / view videos or tv / play online / let alone do something as simple as browse the web .... Never thought in 2014 I'd be reliant on GPRS on my phone to access any online or phone content!
Speeds appear to be much worse in the evening & neighbours appear to be reporting similar issues as BT customers. Mr BT came and had a look earlier in the week but of course it appeared fine - although he did claim the second call out might be more intensive to attempt to resolve. 
Hard to believe I was getting fibre speeds of 44kbps when tonight it was down to a miserly 0.31 Cry
Any answers or advice on what now much appreciated!
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Woeful connection 2 weeks now

Hi kiscokid,
I'm sorry to hear that you're having problems with your connection. I can see that our Faults Team have this in hand on Ticket: 85150979 which will be further updated by our Faults Team as soon as they can.
For the benefit of other readers, I'll provide some details on what's happening:
<img src="http://community.plus.net/visualradius/generated/image14002284384678.png"/>
Connection rate (Sync) is on the decrease and throughput speeds are poor. First engineer visit has completed. The engineer's Pair Quality Test failed and a fault was found in the joint at the base of the DP; crimps were corroded, this has been re-terminated. Pair Quality Test passed upon completion of this work.
As the connection is still dropping and a poor experience continues, our Faults Team will likely discuss this with our suppliers and decide on the appropriate course of action.
Chris Pettitt
Cloud Environments Engineer
kiscokid
Newbie
Posts: 3
Registered: ‎09-06-2011

Re: Woeful connection 2 weeks now

Thanks for the feedback Chris - strangely - best for weeks this morning so let's see if that continues. It seems to drop off considerably in the evening.