Wish to install new router due to Plusnet page appearance but have difficulty

robertjohn · ‎18-02-2014

I have reported before that Plusnet's home page appears of its own will from time to time when I am browsing the internet on my desktop and my wife on her iPad mini. No one has been able to provide an answer. This has been aggravated recently when the same occurs now on our television's internet browser. I have been lent a NETGEAR N600 Wireless Dual Band Gigabit ADSL2+ Modem Router DGND3700v2 to try in place of my Technicolor TG582n FTTC router to see whether that makes a difference.
The PPPoE DSL Internet connection is detected but I am unable to complete the process because having entered the required ISP user name and password, I am informed one or other is incorrect. I enter precisely the same details as when logging into my Plusnet account. Can anyone throw any light on this matter, please?

Oldjim · ‎15-06-2007

assuming that you have connected through the WAN port - the one next to the power adapter input - did you put in the username in this format username@plusdsl.net

picbits · ‎18-01-2013

Username is your username you use to access the customer portal i.e. yourname@plusdsl.net
Password is your password for the portal.

robertjohn · ‎18-02-2014

Oldjim and DomS
I thank you both for your invaluable replies and apologise for my ignorance. I had wondered how my ISP was identified if I was simply entering my usual user name and password. Adding the necessary @plusdsl.net allowed the process to complete successfully.
Now I must see whether this new router makes any difference.
Cheers!
Bob

picbits · ‎18-01-2013

Excellent - thanks for reporting back and fingers crossed it sorts the issue

Townman · ‎22-08-2007

Just to clarify, when you say the PlusNET home page, do you mean http://plus.net or the PlusNET router login page?
I doubt that changing routers is going to fix either of these distinct issues.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

robertjohn · ‎18-02-2014

Townman
It is http://www.plus.net/, http://www.plus.net/home-broadband/fibre/ or similar to which I refer. Such pages appeared about three times in one day on my brother-in-law's laptop when he visited us last weekend even.