Wireless signal suddenly very weak
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Wireless signal suddenly very weak
Wireless signal suddenly very weak
11-07-2016 9:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi all,
Anybody suddenly have very weak wireless signal this evening? I've come back from work today and the wireless is pretty much non-existent.
My router is in the living room and the PS4 from across the room has been unable to pick it up due to the weak signal. Even my phone, when left atop the router, is unable to find the network. At the moment, the only way to connect is to use a ethernet cable which is hardly ideal.
Everything was fine as of this morning, so I'm hoping this is only a temporarily (albeit annoying) problem.
Re: Wireless signal suddenly very weak
11-07-2016 9:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
One of the of main causes is usually if any available wifi networks nearby are using the same channel as your router. This can cause interference.
I'd suggest taking a look at this guide for more info:
http://www.plus.net/help/broadband/getting-the-best-wifi-signal/
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Wireless signal suddenly very weak
13-07-2016 5:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
Thanks for the quick reply.
I've tried changing the channel, moving the router and even tried my old TG582n Router but nothing seems to have worked.
I've brought a wi-fi range extender today in the hope it does something, but I've just tried it and I'm still not getting any wireless connecting for devices in the same room as both the router and extender.
Would you be able to look into this further and test line? We've experienced regular drop outs in the last few months which were eventually resolved, but I imagine I need to raise another ticket for this issue.
Thanks
Peter
Re: Wireless signal suddenly very weak
13-07-2016 5:34 PM - edited 13-07-2016 6:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'll be happy to run a few tests down your line and broadband. Can you PM me your username please?
[Edit]
@Man_on_the_lam Thanks for your PM.
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 29.6 | 51.5 |
SNR Margin: | 23.5 | 5.8 |
Errored Seconds: | 0 | 0 |
HEC Errors: | 0 | |
Cell Count: | 989351 | 5405364 |
Speed: | 440 | 7098 |
I've run tests down your line and I can't find a fault with the service.
There's a few drops in the connection, which could be stabilised by increasing the signal to noise ratio. This would lower your speed by a little bit, though. However, the issue you're reporting of wireless connectivity would be a seperate issue that's down to your local network.
Hopefully your new range extender will help you. Please let me know if you would like to me increase the SNR margin.
If this post resolved your issue, please click the 'This fixed my problem' button
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Wireless signal suddenly very weak