Wireless problem with Windows 7
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Wireless problem with Windows 7
Wireless problem with Windows 7
11-09-2014 10:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In the middle of August my wireless connection stopped working on my Acer desktop PC and Toshiba Satellite laptop both of which have Windows 7 installed. My Dell Inspiron laptop with Vista continues to work fine and stays connected to the Wireless connection.
Both the Windows 7 computers work fine with the ethernet cable but with Wireless I keep getting a message saying It cannot connect to PlusNet and the network gateway is not available. I am tearing my hair out to find the solution which seems to be a microsoft problem.
Has anyone encountered this problem. I have tried all the usual things of moving the router and resetting it.
Thanks for any help.
jim:red All caps in title changed as per Forum Rule
Re: WIRELESS PROBLEM WITH WINDOWS 7
11-09-2014 10:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Wireless problem with Windows 7
12-09-2014 7:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I did as you said and it worked on the both computers for 2 minutes and then disconnected again. Message says cannot connect to hidden gateway when in fact the network is not hidden. Then it just says it cannot connect to Plusnet. This is so frustrating as it only occurs on devices with Windows 7.
Re: Wireless problem with Windows 7
12-09-2014 4:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the forums. This sounds like a very strange issue - I have seen a similar problem, but he other way around - Win7 is OK but Vista is a pain in the bum!
This sounds like a wifi connectivity / DHCP issue. Can you try to answer the following questions please. If you don't understand them or know how, please ask for further guidance.
1. which router are you using?
2. If the PN supplied TG582n what version of software does it have?
3. Is Broadcast SSID / Network name set to yes?
4. What channel is the wifi using?
5. What are the settings for allow new devices and security mode
6. Can you post the whole of the output from running the following DOS command - ipconfig /all
Have you tried to see if there are later drivers for the wifi hardware in the PCs?
This might take a couple of attempts to resolve, so be prepared to do a bit of digging.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Wireless problem with Windows 7
12-09-2014 4:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I had what sounds like a similar problem when I joined Plusnet, but with 2 Toshiba laptops, one of which is on Windows 7 & the other on Vista.
Like you, I'm not much of a techie so I called technical support for help. They talked me through some changes to the wireless settings, which seemed to work although I was uncomfortable about having to do this, so I reverted back to the router supplied by my previous ISP and reset the laptop wireless settings to 'Auto'; this has worked for me for nearly 6 months!
Re: Wireless problem with Windows 7
12-09-2014 7:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks to both of you.
Well I have fixed the laptop in a rather unorthodox manner. I took it into a local computer shop and he merely connected it to his WiFi and hey presto internet access was gained. I kept connected for 5 minutes and held my breath when I got home but I connected to Plusnet Wireless easily and the connection seems secure and stable. I do not understand why this happened but when I connected to his WiFi in the shop something happened which has enabled me to connect to Plusnet. It is one of life's mysteries. I have to tackle the desk top but my neighbour suggests taking it to his house and connecting to his WiFi.
I shall do this on my return from a short break but at least I will be able to connnect via my laptop.
If this fails I shall try your suggested fixes.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Wireless problem with Windows 7