Wireless connection
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- Re: Wireless connection
Wireless connection
26-01-2021 3:23 AM
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Many thanks
F Gorwood
Re: Wireless connection
26-01-2021 7:43 AM
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@fgorwood Welcome to the forums. Which router do you have, and what is your speed like? If you give us that information, we can possibly make suggestions. Is it possible to use an ethernet connection?
Re: Wireless connection
05-02-2021 8:21 AM
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Re: Wireless connection
05-02-2021 8:36 AM
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Thanks for coming back, @fgorwood . If you are on ADSL, trying to upload whilst simultaneously download, you will almost certainly fail, especially using the 2704N - it suffers from excessive 'buffer-bloat' which will effectively lock it up.
To determine your speed run https://speedtest.btwholesale.com/ , ensuring you run the 'further diagnostics', and paste thefinal results into a reply.
Re: Wireless connection
05-02-2021 2:12 PM
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Please see attached image. I can't seem to find out my Broadband ID or access line ID so have not been able to run the further diagnostic test. I don't know if the attached file helps?
Re: Wireless connection
05-02-2021 2:13 PM
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No file attatched - and you use your landline phone number in the correct field.
Re: Wireless connection
05-02-2021 2:16 PM
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Here is the performance test report. Many thanks for trying to help.
Re: Wireless connection
05-02-2021 2:26 PM
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OK - those figures don't look too good, so we need to delve a little deeper.
A good starting point is to have a look at THIS post and supply as much detail from it as possible.
It would also be a good idea to carry out a 'Quiet Line Test' - dial 17070 from a (preferably corded) phone and select option 2 - there should be no discernable noise. If there is, report a phone fault first, as without a clear phone connection, your broadband will not perform correctly.
If you reply to this topic with as much detail as possible, there are plenty of experienced members who can advise on possible remedies.
Sorry the process is long-winded, but without PN staff support, the Community members have to work on the information we can get.
Re: Wireless connection
05-02-2021 2:33 PM
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@fgorwood what is your line capable of?
If you enter your number in the dsl checker below, post the results making sure you hide your number:
BT Broadband (btwholesale.com)
Re: Wireless connection
05-02-2021 2:40 PM
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Thanks, @Mustrum - that would be a further question I would ask, if the results from my request threw up queries - often, I have found they don't need to go that far as the reports requested usually pinpoint an obvious error.
Re: Wireless connection
05-02-2021 2:57 PM
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@jab1 i just thought it would be good to know what the OP was working with. Looking at the IP profile, it would be a struggle running those apps even if they were getting close to those speeds, hence looking to see if there was any other options.
Re: Wireless connection
05-02-2021 3:00 PM
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OK @Mustrum , I see your point - and have just added the request for future queries of this nature to my template, so thanks.
Re: Wireless connection
05-02-2021 3:02 PM
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- The previously attached information was when I was using and ethernet cable. I can barely keep a wifi signal to run the test without.
I think below is the line speed
- Estimated Download Range: 1.5 - 4Mbps
- Estimated Upload Range: 1Mbps
- Minimum Guaranteed Speed: 0.8Mbps
- Current Line Speed (Download): 4Mbps
Attached is the BT speed test
I can't find is the Router stats - noise margin, speed and attenuation (upstream and downstream). The link takes me to the FAQ page
Re: Wireless connection
05-02-2021 3:03 PM
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Sorry just to say I don't have a phone attached to the landline but I did ask for a line test not so long ago and there was no problem with it apparently.
Re: Wireless connection
05-02-2021 3:05 PM
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OK. From what you have posted, @fgorwood , you appear to be at the end of a VERY long line out in the wilds, Hopefully, a look at your availability report will confirm this.
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