cancel
Showing results for 
Search instead for 
Did you mean: 

Wireless Bandwidth has severally decreased

ticklemehballlz
Dabbler
Posts: 17
Registered: 23-02-2014

Wireless Bandwidth has severally decreased

Hello,
I am experiencing a serious decrease in bandwidth.
I should and used to experience about 21 megabits per second, downloads were always hovering around the 2.1-2.9 MB/s in Steam (where I do most of my downloading)  Grin
Currently I am experiencing 3.1 megabits per second, downloads are now hovering around the 220 KB/s mark.  Sad
Standard checks have been performed, router rebooted, computer rebooted.
Link Information
Uptime: 0 days, 0:33:21
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.279 / 23.724
Data Transferred (Sent/Received) [MB/MB]: 2,88 / 15,62
Output Power (Up/Down) [dBm]: 12,6 / 0,0
Line Attenuation (Up/Down) [dB]: 5,5 / 7,0
SN Margin (Up/Down) [dB]: 6,7 / 3,2
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 2 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 2
HEC Errors (Up/Down): 0 / 8


7 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Bandwidth has severally decreased

Hi Kyle93,
Are those results over Wireless or Ethernet?
If they're Wireless, can you let us know what speeds you are getting via Ethernet please?
Chris Pettitt
Cloud Environments Engineer
ticklemehballlz
Dabbler
Posts: 17
Registered: 23-02-2014

Re: Bandwidth has severally decreased

Those are wireless speeds, ethernet speeds are 20MB which is great but there's something still wrong here with my gateway.
What kind of options do I have as a Plusnet customer when there are issues with my router?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Wireless Bandwidth has severally decreased

We can look at the Wireless Configuration, such as the Wireless Channel, it might be worth changing that to see if that improves things, which router have you got?
Chris Pettitt
Cloud Environments Engineer
ticklemehballlz
Dabbler
Posts: 17
Registered: 23-02-2014

Re: Wireless Bandwidth has severally decreased

Sounds good, I have the TG582n model.
It's done well until the last week or so
Interface Enabled:
Power Reduction Enabled:
Physical Address: 9c:97:26:0f:71:8a
Network Name (SSID):
Actual Speed [Mbps]: 6.5
Band: 2.4GHz
Channel Selection: Automatic
Region: Europe
Channel: 1
Allow multicast from Broadband Network: Yes
There are a few wireless networks on the same channel as me but 13 seems to be the only channel completely clear on the scan I just did, I'll manually set that to the wireless channel and retest.
**UPDATE**
So after changing the wireless channel from the automatic setting which was choosing the range of 1-4 to a more clear range 10-13 seemed to help, but im still only getting half of what I usually get on Wireless, which is the same as Ethernet - That's not hard to achieve 20MB on N wireless... so there is still an issue here.
Thanks for assisting so late at night also, appreciated Smiley
**UPDATE**
Seems to be doing well on wireless now, 2.2MB/s as per usual - Bit weird that the router was set to automatic and was picking the most congested wireless channel, could this be a fault?
PeeGee
Aspiring Pro
Posts: 1,088
Thanks: 47
Fixes: 3
Registered: 05-04-2009

Re: Wireless Bandwidth has severally decreased

Quote from: Kyle93
...... Bit weird that the router was set to automatic and was picking the most congested wireless channel, could this be a fault?

More likely design  Shocked  My neighbour has a router which changes channel to match mine within a few minutes of mine being manually set to a new channel  Roll eyes
Phil
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Wireless Bandwidth has severally decreased

Glad to hear things are back to normal.
If you could keep an eye on it that would be great. Let us know if you have any further issues with it Smiley
Chris Pettitt
Cloud Environments Engineer
ticklemehballlz
Dabbler
Posts: 17
Registered: 23-02-2014

Re: Wireless Bandwidth has severally decreased

Quote from: PeeGee
More likely design  Shocked  My neighbour has a router which changes channel to match mine within a few minutes of mine being manually set to a new channel  Roll eyes

That is very strange!
Quote from: Chris
Glad to hear things are back to normal.
If you could keep an eye on it that would be great. Let us know if you have any further issues with it Smiley

Thanks! I Will be keeping a close eye on it.