cancel
Showing results for 
Search instead for 
Did you mean: 

Will speed improve...?

Thumb866
Grafter
Posts: 38
Registered: 12-05-2012

Will speed improve...?

got activated on Tuesday and I am generally happy with the service. At first I was getting decent speeds although now I seem to be stuck at 0.94mbps download speeds. I know plusnet run tests on the line for the first ten days so I am hoping this speed will improve.
I hope it will anyway Cry
17 REPLIES
Community Veteran
Posts: 38,410
Thanks: 1,000
Fixes: 58
Registered: 15-06-2007

Re: Will speed improve...?

I suggest you post the information requested here and we will have a better idea http://community.plus.net/forum/index.php/topic,96155.0.html
Thumb866
Grafter
Posts: 38
Registered: 12-05-2012

Re: Will speed improve...?

Link Information

Uptime: 1 day, 16:57:41
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1.088
Data Transferred (Sent/Received) [MB/GB]: 394,13 / 1,99
Output Power (Up/Down) [dBm]: 12,5 / 16,3
Line Attenuation (Up/Down) [dB]: 31,5 / 60,0
SN Margin (Up/Down) [dB]: 13,0 / 22,4
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 16 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 4.265 / -
FEC Errors (Up/Down): 274 / 558
CRC Errors (Up/Down): 9 / 11
HEC Errors (Up/Down): - / 11 / 43
Is this the right info?
Community Veteran
Posts: 38,410
Thanks: 1,000
Fixes: 58
Registered: 15-06-2007

Re: Will speed improve...?

and the result of the BT speed test and the Plusnet Current Line Speed https://portal.plus.net/my.html?action=data_transfer_speed
However with the information you have given something is adrift.
I suspect that your line has been banded.
Do you have a test socket - see the video link in the post I linked to earlier - if so can you try the router in there and report the stats again
To answer the original question you should get over twice the speed you are
Thumb866
Grafter
Posts: 38
Registered: 12-05-2012

Re: Will speed improve...?

BT Speed Test Results
Download Speed: 0.94 mbps
Upload Speed: 0.33 mbps
Ping: 76.50
Thumb866
Grafter
Posts: 38
Registered: 12-05-2012

Re: Will speed improve...?

PlusNet Info:
Estimated line speed:
    1.5Mb (Accurate to within +/- 1Mbit) - Checked on 2012-05-04 17:42:02
Current line speed:
    7.15 Mb
Thumb866
Grafter
Posts: 38
Registered: 12-05-2012

Re: Will speed improve...?

Regarding the test socket procedure...I think I'll hold off doing that for a little while. If I am still getting these speeds in a week or so, I will try it.
Community Veteran
Posts: 38,410
Thanks: 1,000
Fixes: 58
Registered: 15-06-2007

Re: Will speed improve...?

Those aren't the BT speedtest results
Use this link and put in your telephone number only http://www.speedtester.bt.com/
Thumb866
Grafter
Posts: 38
Registered: 12-05-2012

Re: Will speed improve...?

FAQ


1. Best Effort Test:  -provides background information.
Download  Speed
0.88 Mbps
 
0 Mbps 1 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.88 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-1 Mbps.
IP Profile for your line is - 0.96 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.36 Mbps
 
0 Mbps 0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.36Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.


Community Veteran
Posts: 38,410
Thanks: 1,000
Fixes: 58
Registered: 15-06-2007

Re: Will speed improve...?

You can wait for a member of the Digital Care Team to pick this up but, if my assumption is correct and you have been banded it won't sort itself out until you find out why it was banded and then get the banding lifted
The usual reason for banding is a large number of disconnections in a very short time
Thumb866
Grafter
Posts: 38
Registered: 12-05-2012

Re: Will speed improve...?

how would I find out if I have been banded? Will it involve waiting for the care team to look into it for me?
Thumb866
Grafter
Posts: 38
Registered: 12-05-2012

Re: Will speed improve...?

router = thompson one pn provided me with
I'm using a wireless connection, yes.
Thumb866
Grafter
Posts: 38
Registered: 12-05-2012

Re: Will speed improve...?

reconnected  router using new micro filter and speed has shot up! heh
Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: Will speed improve...?

Can you post the latest ADSL Line (Link) stats? We'll see if we can spot what is different.
Thumb866
Grafter
Posts: 38
Registered: 12-05-2012

Re: Will speed improve...?

now my dl speed is about 2.39mbps. I am downloading a movie at the moment and see to be downloading 1MB every six seconds or so.