Will someone update me on my speed fault

[#1]

Have been getting well below estimated speed since FTTC install and have reported it as a fault on Sunday morning - still waiting for someone to tell me what's going on.  How long should I expect to wait for a resolution?

[#2]

Hi Muttley62,
I've just had a chat with one of the guys working the FTTC Faults today and he is going to get this picked up today for you.

[#3]

Thanks