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Will once a day power on/off trigger DLM?

Dalesman
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Registered: 19-09-2014

Will once a day power on/off trigger DLM?

Hi - first post here.  I use an ip camera to monitor a property in a rural location, which is long way from my permanent address.  This is being frustrated by random dropped internet connections, leaving me with no camera cover until the next time I physically visit the property and can reboot the router.  Changing the router for a new Netgear model has made no difference - I guess it may be more likely due to the rural location and the 2-mile overland phone line from the nearest cabinet.  The only way around this that I can think of is to fit a timer plug and briefly power the router off/on once every 24 hours.  This could be done for something like 15 minutes in the middle of the night, every night.  But would doing this trigger DLM to cut the already-not-great download speed?  We are on ADSL with a download speed of 1-2 Mbps.
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Community Veteran
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Re: Will once a day power on/off trigger DLM?

If done during night yes DLM will kick in, if you have to after 7 am and no later than 6pm
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
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Re: Will once a day power on/off trigger DLM?

I don't recommend doing it then as you will definitely get a lower speed
I suggest during the day
However
The internet connection dropping should be followed by an automatic reconnection  and there should be no need to reboot the router.
I will leave it to the experts on here to suggest reasons why you need to reboot it
However I have another question
Is the camera connected to the router by wire or wireless and if it is wireless is it possible that it is just losing the wireless connection as this is where a reboot may sort it
Dalesman
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Registered: 19-09-2014

Re: Will once a day power on/off trigger DLM?

Thanks - didn't realise time of day would make a difference.  Difficult to find this kind of information.
According to PlusNet, we are getting some dropped connections that do automatically reconnect, but also some that don't.
The camera is connected to the router by Wi-Fi, but is in the same room.  And whenever I return to the property, it's the router internet connection which is down, and the camera is still sending.  All the same, I've considered switching to a static ip address, so that I can try remotely pinging the router to check whether it's the router connection or the camera at fault, but PlusNet don't especially recommend it.
Community Veteran
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Registered: 18-01-2013

Re: Will once a day power on/off trigger DLM?

Have you considered either a cellular operated switch or possibly a remote controlled switch on your phone line ?
Also handy for turning on heaters and things before you arrive at your property.
You could also look at something similar to this )(but a UK specced version):
http://3gstore.com/product/2062_ip_power_remote_switch.html
Superuser
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Re: Will once a day power on/off trigger DLM?

Hi Dalesman,
Yorkshire dales?
Welcome to the forums.  As OJ suggests, the disconnections is an issue that merits investigation as a route to mitigate the issue.  You should not be getting this level of disconnections, the cause needs to be identified and eliminated.
Can you please take a look at the "speed issues" thread at the top of this form and gather that information next time you visit the location?
Check the phone line - is it noisy?  Dial 17070 option 2.
Dalesman
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Registered: 19-09-2014

Re: Will once a day power on/off trigger DLM?

DomS - that looks absolutely ideal, if I can find a UK version.  A quick look has failed to find one.  Most of these devices are intended to allow the user to remotely power something on/off via an internet connection, which is not what I need.  GSM is not an option as we have no cover.
Townman - Yorkshire Dales, yes.  I've called PlusNet a couple of times about this, always friendly and helpful, but they don't seem to consider the frequency of dropped internet connections to constitute a 'fault'.  Will note and check the tests that you mention next time I'm there.  I believe, however, that we have to expect some instability, as the nearest cabinet is in the next village (about 2 miles away).
Community Veteran
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Registered: 18-01-2013

Re: Will once a day power on/off trigger DLM?

Here is an option using the phone line :
http://www.technotrend.co.uk/pages/ss_products/phoneswitch.htm
Not cheap though and you might be able to shop around and find a cheaper version. You would call the device and tell it to reboot your router.
As above though, even with a low rate, you shouldn't be needing to reboot the router but if the above saves you a few trips then it might be worth looking into.
Dalesman
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Registered: 19-09-2014

Re: Will once a day power on/off trigger DLM?

DomS - thanks again.  That device could work and I will investigate further.
At our permanent address, internet disconnects which fail to reconnect automatically are almost unknown, but at our Yorkshire Dales address, they happen about once a week.  PlusNet don't consider it a fault, and suggested it might be due to maintenance at the exchange and failure to send a reconnect command.  Didn't really sound right.
Acassim
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Re: Will once a day power on/off trigger DLM?

Hi Dalesman,
Sorry to hear you're seeing connectivity issues, would it be possible for you to DM me with username of the account that you're seeing the daily drop on?
I would be interested in looking into the RADIUS logs to see if we can see any patterns or maybe something that would point to a fault however I think the account linked to your forum username may be an alternate account.
Dalesman
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Registered: 19-09-2014

Re: Will once a day power on/off trigger DLM?

Thanks for stepping in.  I've sent a DM with the relevant username.
Acassim
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Registered: 11-06-2007

Re: Will once a day power on/off trigger DLM?

Thanks for the DM Dalesman,
Just looking at the account that you sent over, it looks as though the connection has been ongoing for the last 11 days. I've attached a couple of graphs to give a visual representation of the connection for you below:
Last 7 days -
<img src="http://community.plus.net/visualradius/generated/image14113833245753.png"/>
Month to date -
<img src="http://community.plus.net/visualradius/generated/image14113834004920.png"/>
It looks as though you have a decent run of multiple days and then you can see a drop which sometimes seems to recover however there are a few areas where the connection drops and seems to be done for quite some time. Is there anything you're doing to the router where it would be powered down for a long period of time?
Also, could you confirm the router you're using at the moment and possibly which one was being used when we can see the drops?
Community Veteran
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Re: Will once a day power on/off trigger DLM?

Adam, Surely the big gaps are where it has failed to reconnect and he has to visit to reboot it as he's described and not that it's powered down.
jelv (a.k.a Spoon Whittler)
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Acassim
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Re: Will once a day power on/off trigger DLM?

Hi Jelv,
It could well be the case however with the initial post surrounding a reboot every day doesn't seem to link in with the RADIUS logs we see so before we use the above as a basis for a fault investigation, I just want to make sure that these drops are as we suspect.
Community Veteran
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Re: Will once a day power on/off trigger DLM?

I think the reboot every day was to minimise the time it is off when it happens not how often it is needed. I suspect rebooting every couple of hours would be better from that aspect although we all know what that would do to the DLM!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)