Will my Sync return to it's previous level at any point.

[#1]

Everyone is entitled to their opinion. I think we can agree on that.

[#2]

Thanks Chris Pettitt
I think BTO should give the option of no DLM. I don't know why my line went the way it did - nothing on the charts to show anything that would cause it. and with BT now being on watchdog it seems this DLM is just no good.
Still, as a user - what do I know.

[#3]

DLM is essentially an error-finding algorithm, it does not just intervene for no reason.
When DLM sees errors on your line, it takes action to ensure you have a stable service. There might be errors on your line, which are not apparent to you - either by affecting your internet performance or voice service. DLM acts on the side of caution, providing stability over speed. Some people on here disagree with that, but it looks like Openreach is working with CPs to ensure there are more DLM profiles available to meet all user needs.

[#4]

Okay well as soon as I can I will upload all my charts from day 0 to when i moved house - and you tell me what went wrong.
Then I can be sure.

[#5]

Which charts are those? If they are TBB graphs, then they won't show errors on your line.

[#6]

Can someone from the DCT check if my line error is green, I'm still on 57Mb DLM has done nothing to increase my Sync / profiles back to where they were originally it's been nearly two months since the line fault has gone and almost three weeks since the kitchen was finished and not even a slight increase never mind the 6-7Mb i had lost, can DLM or the profiles be stuck. 

[#7]

I've never witnessed a stuck DLM Profile on FTTC. Your line still has a couple of errors but nothing that should stop the speeds from increasing. Unfortunately it can take a long time for speeds to recover. If your speeds are going to, they will. I've attached your Line Stats.

[#8]

Thanks Chris.. at least i know it looks ok Just a very very long waiting game it seems 

[#9]

I have my service being installed as I type this. I am now not too bothered if the DLM destroys it again as I have cable installted too but I am hoping it won't be touched as I have gone from 73 to 35(ish)

[#10]

@pete good luck to you, I don't have that luxury so i'm stuck on waiting on DLM which i know will not do anything Two months plus so far and nothing, I'm willing to bet if DLM was allowed to be reset I would get my speed back no problem. 

[#11]

Yes the engineer I showed this thread to today agrees with you. Well I have not missed the sodding DC's I keep getting 10 days or not. If mine drops again I will have issues. The engineer has built me a new line so I have the top end of the Clean estimate
Forgot to say OR engineer was fab. He not only let me choose which Modem I wanted ( so I chose a HG612) but he also took me to the NGA to have a  look,. There are 24 on this one

[#12]

Woke up got no throughput so had to restart OR modem. I guess(hope) it  doesn't matter than much in the first 10 days.

[#13]

DLM won't take action against your line for the first 2 days that it's become active.

[#14]

Fair enough. Can you have a look at my account please Chris - do the billing stuff and also please can you change my account so it shows my new number and line stuff. It's still showing the old stuff at https://portal.plus.net/my.html?action=data_transfer_speed.
Thanks

[#15]

I've changed your Phone Number and address details all to the correct ones.
The House Moves Team will check over everything when they next pick your ticket up anyhow, just to double check.