Will my Sync return to it's previous level at any point.

[#1]

Just had an update from support in regards to what seems now an ongoing battery contact fault issue, support are still seeing it in their tests so what are they doing that BTO and the engineers are not, i can understand it may be intermittent but every time plusnet support have done a test they have found it so it cant be that random. 
They have sent the fault back to BTO for the third time now, lets see if anything different comes of this I have my doubts.   

[#2]

Another engineer turned up today again asking about noise on the line again i told him I have been told it's a battery contact fault that's been reported, he said he tested at the cab and like the previous engineers found nothing wrong, again he tested my line and again like the other engineers found nothing wrong, what was strange was he said there was no battery on the line so wondered why Plusnets tests came up with that fault.
He then said he was going to the exchange and would contact me when done that is the last i have heard from him and that was about 4 hours ago, either he just made an excuse and left or he went to the exchange and found something wrong that has taken him so far 4 hours to solve i don't know either way It seems i still have a battery fault or maybe not who knows, and profiles that DLM is lowering ( BTW IP down to 57Mb ) due to the Modem disconnections all the engineers have done.    

[#3]

Well the engineer that turned up yesterday never got back to me so i have no clue if he went to the exchange or not my guess is not, I have updated my ticket just need to wait and see what support say,
worse thing is i'm having a new kitchen fitted tomorrow and such power will be off for most of the morning as the electrician fits the plug sockets etc so that's not going to do my profiles and sync any good.
can i ask DTC if engineers have come to me and disconnected the modem to do tests does that qualify for a DLM reset or does it have to be actual work done as in replacing parts at the cab etc, it seems a little unfair to have my profiles drop as much as they have due to the number of engineer tests and not be able to get it back until DLM chooses to which could be weeks maybe even not at all , If it is possible can it be done on Friday after the kitchen refit thanks.

Edit.. actually if it is possible for the DLM reset it might be better to wait and see how the outcome of the fault progresses first it may end up with more visits 
 

[#4]

I feel your annoyance. I am on 59mbps. I've dropped 14mbps in 2 weeks. I can't see any reason why. My graphs show nothing for days apart from a little auth reconnect which wouldn't affect the speed anyway.
I hope yours gets sorted. I'm not holding out much hope on mine.
At Install
http://www.speedtest.net/my-result/3527808526
Just now.

I now officially pay around £16 a month more and get less than someone on 60mbps cable. Why did I bother 😕

[#5]

Hi Pete,
Have you raised a fault on this to see what the initial run of tests throw back?
Taking a look here your line does show speed estimates of 79mbps to 41mbps and you're currently achieving the lower end of the "clean" estimates at 59mbps.
It may not return anything useful but I guess it's worth a look if you think the line is capable of the continued higher speeds

Thanks,
Adam C

[#6]

Quote from: Terranova667

Edit.. actually if it is possible for the DLM reset it might be better to wait and see how the outcome of the fault progresses first it may end up with more visits

I think we should be able to look at a DLM reset for you if the see major impact on your speeds as part of the fault resolution 

[#7]

<-- waits for the stupid quote forum rule to be used. I hate that rule it's MUCH easier reading it as it is above,.
Hey Adam, Nice to see you again.
I've cancelled my fault because I've just been told I am moving in a month or so. No point as it will be another NGA 10 miles away
Cheers anyway

[#8]

Back up and running after the electrician finished doing most of the kitchen he's having to come back at a later date so more power outage    Luckily it looks like having the modem off this morning hasn't done any further damage to my profiles Still at 57Mb although i don't know if DLM has to update and such they will drop later will have to see.
Any way i haven't heard anything back from support yet in regards to the last engineer visit so i have no clue if there is still a fault or not ?   

[#9]

The engineer has signed the fault off stating that it is no longer evident.
Your sync speed still isn't restricted by the DLM, so it is a case of seeing if that adjusts on a future resync.

[#10]

@chris thanks for the reply can i ask what my sync speed is I was on 65Mb before the drop I'll be interested to see where it is at the moment as i said already profiles are still at 57Mb but I know DLM wont change that yet, also when you say future re-sync do mean one that i do via the modem or one automatically done by DLM .  

this is what i'm currently getting with a  speed test 7Mb loss compared to what I use to get when everything was well as shown in my sig
<a href="http://www.speedtest.net/my-result/3559294916"><img src="http://www.speedtest.net/result/3559294916.png" /></a>




 

[#11]

Hi Terranova,
Just running an end to end test of your line shows a sync speed of 59.8 at present. To work out your IP profile it would be 59.8*0.967, that gives us the Plusnet profile speed you have set on your account at present which is 57800 so all looks as it should do based on your sync speed.
Now that the fault has cleared we'll have to see where the sync ends up however the DLM isn't affecting this at present so all looks good from that perspective. It may be that reconnection from yourself will alter the sync speed or possibly DLM if this sees that the line is capable of more. We'll just have to see how it goes 

Thanks,
Adam C

[#12]

@Adam thanks for the reply, 59Mb still 6Mb down from where i was before the fault, I'll leave it for a bit and see what DLM does on it's own first if nothing changes I'll do a re-sync myself,  hopefully it will go back to where it was now that everything is fine line wise etc.     

[#13]

I've noticed mine is creeping up. When I say creeping it's ;like 1.5mbps per week so far.

[#14]

@petecove44 glad to see you start to gain some speed back but yeah the amount of speed you can loose in one go by DLM is instantaneous but the amount you can gain by DLM is ridiculously slow taking weeks if not months in extreme cases,  I believe BTW / BTO are looking into ways to speed that up but it's BTW / BTO we are talking about here so more likely to see hell freeze over before seeing that any time soon. 

[#15]

no change today  Plusnet profile still 57Mb, i cant see the BTW one as i get an error when i do further diagnostics, but judging by the speed tests i have done i'm still getting the same 54Mb as you can see below so it clearly hasn't changed, as i said yesterday electrician still needs to do some work on the kitchen so power will be going off again some time next week so i'll wait and see what happens when the modem goes back on see if the sync and then profiles increase then.
Speed test today
<a href="http://www.speedtest.net/my-result/3561212587"><img src="http://www.speedtest.net/result/3561212587.png" /></a>