Will my Sync return to it's previous level at any point.
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Will my Sync return to it's previous level at any point.
28-05-2014 5:57 PM
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I thank Chris for his recent post of explaining how it all works but that doesn't change the fact that in my opinion it's a a pile of steaming cack it's all to happy to drop profiles and such lower Sync / speed but it seems it never wants to give it back, Surly a week is long enough to wait, the fact on fibre you have no access to stats or anything to get an idea of what is going on and when a sync may increase doesn't help matters at all.
Re: Will my Sync return to it's previous level at any point.
28-05-2014 6:20 PM
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Re: Will my Sync return to it's previous level at any point.
29-05-2014 9:18 AM
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As Chris explained it's something we need to give time, I have however been taking a look at your line and have detected a phone fault which certainly won't help matters for your connection.
I've raised this with our suppliers and we've been given a fix date by the 2nd June, all of the details can be found on ticket 86312371.
Once this is resolved it would then be worth monitoring to see if there's any sync speed change.
Re: Will my Sync return to it's previous level at any point.
29-05-2014 3:32 PM
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Re: Will my Sync return to it's previous level at any point.
02-06-2014 2:18 PM
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I have no idea if the fault that was raised by Chris was fixed or why they contacted me shouldn't they be asking plusnet that question, I have updated my ticket with the same info. was the fault fixed ? I cant tell one way or another. my profiles still haven't increased that i do know for sure.
Re: Will my Sync return to it's previous level at any point.
02-06-2014 2:43 PM
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I can see your sync rate is currently at 62.6Mbp/s and it may increase from that, unfortunately only time will tell.
Re: Will my Sync return to it's previous level at any point.
02-06-2014 3:00 PM
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Re: Will my Sync return to it's previous level at any point.
03-06-2014 6:39 PM
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Re: Will my Sync return to it's previous level at any point.
03-06-2014 8:10 PM
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Re: Will my Sync return to it's previous level at any point.
03-06-2014 8:13 PM
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Doing a DLM reset will have absolutely no benefit at all as the line will sync at it's highest and DLM will bring it back to the sync rate that you have now. I fully appreciate that you want the best out of your line and that you would like the speeds that you have had previously. If DLM feels that it can sustain higher speeds it will make the necessary changes.
The DLM system, in my opinion isn't flawed, it actually ensures that you have a good experience. If your sync rate was higher, as it was before, you'd either have a dropping connection or you'd see packet loss and a large amount of retrains. again, I can totally understand and see where you're coming from, but I'm being realistic.
We don't have any information that would tell us when/if your profile is going to change unfortunately so we try and make a good, educated guess, where possible.
Re: Will my Sync return to it's previous level at any point.
03-06-2014 9:10 PM
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I understand DLM thinks it's doing someone a favour by putting stability before speed but surly that should be down to the user to decide after all it's them that are paying for the service not some automated system that thinks it knows best. 1 drop in almost three months doesn't to me constitute a poor line that requires Sync to be lowered and kept lowered despite what DLM may think. again i appreciate the reply.
Re: Will my Sync return to it's previous level at any point.
04-06-2014 11:13 AM
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Unfortunately we're not in a position to be able to control when the DLM will/won't make changes to your line. If we could do this, it's certainly something we could provide on a case-by-case basis, but we don't.
Quote 1 drop in almost three months doesn't to me constitute a poor line that requires Sync to be lowered and kept lowered despite what DLM may think.
It's not the amount of drops in connection that have caused DLM to reduce your sync rate, it's the error count on your line.
Re: Will my Sync return to it's previous level at any point.
04-06-2014 3:18 PM
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fault is a battery contact fault sending a voltage that is to high for the line, it's set for Friday for an engineer to fix the fault lets see if BTO actually send an engineer this time.
Re: Will my Sync return to it's previous level at any point.
04-06-2014 6:39 PM
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Quote from: Terranova667 fault is a battery contact fault sending a voltage that is to high for the line
If that contact fault is intermittent, there is always the risk that when someone looks, the fault is not there to be found. It could come from anywhere on your d-side, which if another line is being worked on could become worse of better with no intentional action. Will just have to hope that the fault is presenting on the day BTOR visit.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Will my Sync return to it's previous level at any point.
06-06-2014 3:01 PM
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one big down side however is upon connecting the modem back up DLM has in it's infinite wisdom ( i hate that f'ing system) to reduce my IP profile down to 58Mb from 60 so i have lost a further 2Mb It's clearly not noise related as there was none at the time other wise the Engineer would have spotted it, Has DLM put interleaving on or something can this be taken off, with no clue as to whether i will get back the 2Mb i just lost never mind my previous 65mb it's not a good day at all
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