Will Plusnet save the day?....
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Will Plusnet save the day?....
05-04-2008 12:47 AM
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I am currently on 8Mb ADSL (with a line capable of 4Mb) and, since Nildram carried out an "upgrade" to its service on 20th Mar 08, am only getting dial-up speeds. At the time of writing this, I'm thundering along at... wait for it: 3.2 Kb/s. They moved from PPPOE to PPPOA and nothing's worked right since.
I was initially asked to run some tests in order to find out if my slow speeds are a result of the ADSL network on the BT side. I carried out the ping and tracert results as requested.
I can get speeds of 3.5Mb/s - between 1am and 7am but that's absolutely useless to me of course. I've accused them of throttling my service and I'm waiting to hear back from then on that.
This problem has existed since the changeover to PPPOA and BT 'engineering works' on 20th March and I've been without BB since then.
I've been phoning Nildram on a daily basis asking what they're doing and in 15 days, all they've done is reset my profile twice. Hence why I'm currently changing over to Plusnet as I hear they provide an excellent product and even better support.
Apparently, here lies the problem but they refuse to acknowledge it is a problem.
Will Plusnet be able to fix this and give me a stable broadband connection once more or will I have the same grief?
Re: Will Plusnet save the day?....
05-04-2008 7:40 AM
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Are you on IPstream or LLU?
If IPstream, can you run a BT Speedtest and post the results. This will show your profile which could affect data throughput speeds.
Make sure you are running the latest firmware for your router as earlier versions have problems with detecting SNR (Noise Margin). With your router showing only 1dB for DS noise margin it looks like your line may be noisy and subject to dropping out frequently (that assumes its not the router showing bad stats).
Your high DS sync rate compared to your DS line attenuation suggest you must have a good SNR (noise margin) on the line as I have exactly the same line attenuation and can only get 2000Kbs.
Finally, any speed related investigations will have to wait until you have migrated in as PN can't do anything until they are your ISP.
Re: Will Plusnet save the day?....
05-04-2008 8:21 AM
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Quote from: Peter Are you on IPstream or LLU?
Not sure?
Quote Make sure you are running the latest firmware
Yes. dg834gv3_10Jan07_vista_3_3.zip. Had no problem with BB before they (BT?) "worked" on the line...
Quote Finally, any speed related investigations will have to wait until you have migrated in as PN can't do anything until they are your ISP.
Understood - I just hope, as an ISP, Plusnet will actually do something. Changing my profile twice in 16 days is hardly what I'd call proactive!
Re: Will Plusnet save the day?....
05-04-2008 8:26 AM
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Re: Will Plusnet save the day?....
05-04-2008 9:15 AM
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It's just gone 9am and my connection's gone from 3.8Mb/s down to 240Kb/s having been high-speed since 1am last night. Looking forward to the move.
Re: Will Plusnet save the day?....
05-04-2008 10:18 AM
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I was a happy 2Mb customer and upgraded to 8Mb last November.
All seemed fine for a few days then it just got worse and worse; peak times were typically 200Kb or less whereas at "dead of night" I could get almost 8Mb.
Well, to cut a long story short, after 3 months of banging my head against the Tiscali "stupid wall" I left, joining PlusNet in February. It was so bad that I escalted my problems to the ISPA and Tiscali agreed eventually to pay me some (nominal) compensation, part of which I've had and some is due soon.
Apart from a slight slowdown a week or so ago (major outage well reported) it's been faultless at PlusNet. My peak throughput is very slightly less than the best I could get with Tiscali - maybe something to do with the way the management works (but it DOES work) but at peak times I still get typically 60% to 70% which is fine - I'm on BBYW2.
Re: Will Plusnet save the day?....
05-04-2008 12:15 PM
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Re: Will Plusnet save the day?....
05-04-2008 12:32 PM
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To avoid any unpleasant surprise I suggest you check that out ASAP - a call to PlusNet should be able to clarify as they can, I think, tell who "owns" your line.
Re: Will Plusnet save the day?....
05-04-2008 12:45 PM
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Thing is, Nildram didn't notify me of anything to do with the changeover. They didn't even tell me that my pop3 mailbox login and password were changing, nor - get this - that I had to change from PPPOE to PPPOA. Unbelievable.
So, do you think the 'problem' on my status page is that it's not a BT line?
Re: Will Plusnet save the day?....
05-04-2008 12:54 PM
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Re: Will Plusnet save the day?....
05-04-2008 12:57 PM
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It shouldn't matter if you're on an LLU line or not, provided the supplier you're leaving supports LLU MAC codes. As far as I understand it the migration in happens the same way and costs the same regardless which platform you're coming from - LLU or BT.
As such if they've issued you with a valid MAC there should be no problems.
Re: Will Plusnet save the day?....
05-04-2008 1:13 PM
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The situations I've heard of that were difficult were those where the phone line was migrated away from BT as well.
Re: Will Plusnet save the day?....
06-04-2008 8:33 PM
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Re: Will Plusnet save the day?....
07-04-2008 9:06 AM
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Quote from: HPsauce Just looking back here it's possible that the Nildram/Tiscali upgrade was to put you onto their LLU network
Not with upstream speeds of 448Kbps. I'd reckon it's more likely to be Datastream.
Re: Will Plusnet save the day?....
07-04-2008 9:07 AM
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