cancel
Showing results for 
Search instead for 
Did you mean: 

Wifi not connecting to Mobile and 1 laptop

caio
Hooked
Posts: 8
Thanks: 3
Registered: ‎04-10-2021

Wifi not connecting to Mobile and 1 laptop

I only joined Plusnet 3-4 weeks ago and had connected 2 laptops and 2 mobile phones to the network and all was working fine. Today both mobile phones (android huawei and iphone) will no longer connect to the wifi as well as my HP laptop - my MacBook is connecting and working just fine. My network does come up as an available network but when I try to connect to the wifi and the devices actually connect to it, but then there is a message saying that the wifi does not have access to the internet.  Any help with this is greatly appreciated as I have tried everything I can think of. Have already restarted the modem twice, as well as the HP laptop and both mobile phones.

Thank you!

Tags (1)
21 REPLIES 21
jab1
Aspiring Legend
Posts: 13,944
Thanks: 4,355
Fixes: 194
Registered: ‎24-02-2012

Re: Wifi not connecting to Mobile and 1 laptop

@caio Welcome to the forums. Wild stab in the dark, but what user name is shown on the routers Help desk page?

John
caio
Hooked
Posts: 8
Thanks: 3
Registered: ‎04-10-2021

Re: Wifi not connecting to Mobile and 1 laptop

Hi @jab1 thank you.

I have absolutely no idea Sad

Where can I check this info? 

Jeanniec007
Hooked
Posts: 6
Thanks: 2
Registered: ‎04-10-2021

Re: Wifi not connecting to Mobile and 1 laptop

I've got the same issue 😕
jab1
Aspiring Legend
Posts: 13,944
Thanks: 4,355
Fixes: 194
Registered: ‎24-02-2012

Re: Wifi not connecting to Mobile and 1 laptop

OK Log in to the router and navigate to the Help Desk as shown in this picture;- HubOneTroubleshootingHelpDesk.png

John
jab1
Aspiring Legend
Posts: 13,944
Thanks: 4,355
Fixes: 194
Registered: ‎24-02-2012

Re: Wifi not connecting to Mobile and 1 laptop


@Jeanniec007 wrote:
I've got the same issue 😕

How much 'the same'? It is not a good idea to 'piggyback' on another users topic, it makes it hard to help them - or you.

John
Jeanniec007
Hooked
Posts: 6
Thanks: 2
Registered: ‎04-10-2021

Re: Wifi not connecting to Mobile and 1 laptop

Perhaps not but it does help me follow the thread and let's the other person know they're not the only one with the issue. The same except I've had plusnet for 8 weeks
jab1
Aspiring Legend
Posts: 13,944
Thanks: 4,355
Fixes: 194
Registered: ‎24-02-2012

Re: Wifi not connecting to Mobile and 1 laptop

@Jeanniec007  Doesn't help me, or anyone else, to help, though. When did your issues start?

John
Jeanniec007
Hooked
Posts: 6
Thanks: 2
Registered: ‎04-10-2021

Re: Wifi not connecting to Mobile and 1 laptop

This evening
jab1
Aspiring Legend
Posts: 13,944
Thanks: 4,355
Fixes: 194
Registered: ‎24-02-2012

Re: Wifi not connecting to Mobile and 1 laptop

Do me (and others) a favour - start your own topic, with more detail of YOUR problem.

John
caio
Hooked
Posts: 8
Thanks: 3
Registered: ‎04-10-2021

Re: Wifi not connecting to Mobile and 1 laptop

Hi @jab1 , please see the picture below as you requested 

For the ones connected to the wifi, MAC and Adrianas-MBP ( another apple laptop ) are actually connected and able to browse.

The iphone and the huawei, are connected to the wifi but they get the message of ( no internet access ).

The HP laptop is turned off at this moment.

Thanks !

Jeanniec007
Hooked
Posts: 6
Thanks: 2
Registered: ‎04-10-2021

Re: Wifi not connecting to Mobile and 1 laptop

You just asked me a question. I replied. Not sure why you're being so precious.
Enjoy your evening!
jab1
Aspiring Legend
Posts: 13,944
Thanks: 4,355
Fixes: 194
Registered: ‎24-02-2012

Re: Wifi not connecting to Mobile and 1 laptop

@caio Thanks for that - but it's not quite what I wanted.😉

I need the detail from the 'Troubleshooter' tab at the right-hand end of the topmost line.

John
jab1
Aspiring Legend
Posts: 13,944
Thanks: 4,355
Fixes: 194
Registered: ‎24-02-2012

Re: Wifi not connecting to Mobile and 1 laptop


@Jeanniec007 wrote:
You just asked me a question. I replied. Not sure why you're being so precious.
Enjoy your evening!

Not being precious - just suggesting that trying to follow two issues on one topic is extremely difficult.

John
caio
Hooked
Posts: 8
Thanks: 3
Registered: ‎04-10-2021

Re: Wifi not connecting to Mobile and 1 laptop

Hi @jab1 ! Ops, my bad!

Attached the one you actually requested !

Thank you once again! Smiley