cancel
Showing results for 
Search instead for 
Did you mean: 

Wifi keeps tripping out, especially when landline phone also plugged in

cliveparker
Newbie
Posts: 3
Registered: ‎21-04-2020

Wifi keeps tripping out, especially when landline phone also plugged in

My Wifi keeps tripping out on each of my laptops, even though the green lights on the router are glowing. This more likely happens when the landline phone is plugged in. It doesn't happen if I use the Ethernet cable - which of course means I have to sit in the hallway!

 

3 REPLIES 3
Baldrick1
Moderator
Moderator
Posts: 11,758
Thanks: 5,228
Fixes: 420
Registered: ‎30-06-2016

Re: Wifi keeps tripping out, especially when landline phone also plugged in

@cliveparker 

Do you have a cordless phone? If so keep the phone base unit as far away from the phone as possible. You could also try logging in to your router settings and change the wireless channel to see if that works.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

cliveparker
Newbie
Posts: 3
Registered: ‎21-04-2020

Re: Wifi keeps tripping out, especially when landline phone also plugged in

No, it's a plug-in phone with a cable. If the shops were open I'd go and buy a cordless one! How do I change the wireless channel, and what to? I'm not brilliant with technology.

tinytaco
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 457
Fixes: 29
Registered: ‎30-03-2020

Re: Wifi keeps tripping out, especially when landline phone also plugged in

@cliveparker I have ran some tests on your account and updated it with wireless settings steps here.

 Noor
 Plusnet Help Team