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Wifi down, red light on router

jackwinkles
Newbie
Posts: 3
Registered: ‎18-04-2023

Wifi down, red light on router

Hi, we got in today at 13:00 and there was a red light flashing on the router. We restarted and now it is a constant red light. We restarted 90 mins after the problem was discovered and the issue is still happening. Could you please advise?
5 REPLIES 5
jab1
Legend
Posts: 16,592
Thanks: 5,217
Fixes: 245
Registered: ‎24-02-2012

Re: Wifi down, red light on router

@jackwinkles Is your phone line clear? Please follow the below:

 

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

John
jackwinkles
Newbie
Posts: 3
Registered: ‎18-04-2023

Re: Wifi down, red light on router

Unfortunately we don't have a landline phone to try
jab1
Legend
Posts: 16,592
Thanks: 5,217
Fixes: 245
Registered: ‎24-02-2012

Re: Wifi down, red light on router

OK - just use the BROADBAND link and report your problem. A cheap corded handset is a useful tool whilst you are on ADSL/FTTC , though.

John
Baldrick1
Moderator
Moderator
Posts: 11,485
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Registered: ‎30-06-2016

Re: Wifi down, red light on router

@jackwinkles 

Try pushing a paperclip in the hub reset hole, hold the switch closed for 25 seconds or so. Wait 10 minutes or so to see if it recovers. If you still have a red light then your hub has probably developed a fault and needs replacing.

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jackwinkles
Newbie
Posts: 3
Registered: ‎18-04-2023

Re: Wifi down, red light on router

Thanks for your help mate 👍