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Wifi down - flashing red light

alcp
Hooked
Posts: 6
Thanks: 1
Registered: ‎25-03-2020

Wifi down - flashing red light

Hi Plusnet
My Wi-Fi is currently down. I'm not a new customer. I've followed the instructions but the router's red light is still flashing. Can you help me fix this asap please?
Thanks
4 REPLIES 4
Monkeylouis
Hooked
Posts: 6
Registered: ‎25-06-2020

Re: Wifi down - flashing red light

I've been waiting over a week for plus net to solve an issue with my connection so far - there doesn't seem to be a good relationship with plus net and open reach when it comes to dealing with any problems
WillF
Plusnet Help Team
Plusnet Help Team
Posts: 221
Thanks: 51
Fixes: 22
Registered: ‎31-03-2020

Re: Wifi down - flashing red light

Hi @alcp @Monkeylouis - I've checked both your accounts and can see there are fault reports raised already. We'll provide an update via those tickets when possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team
alcp
Hooked
Posts: 6
Thanks: 1
Registered: ‎25-03-2020

Re: Wifi down - flashing red light

Thanks. An engineer came around the other day and fixed the issue. Apparently a cable had been pulled out somewhere. All good now
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,598
Thanks: 10,341
Fixes: 1,603
Registered: ‎21-04-2017

Re: Wifi down - flashing red light

Thanks for getting back to us @alcp

Glad to see this is fixed now.

Let us know if there's anything else you'd need help with

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet