Wifi device reconnections
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Wifi device reconnections
02-06-2019 9:33 AM
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Hi all,
I’ve been on plusnetnet for a week now and have an issue with devices reconnecting to WiFi.
Everything is fine over wired ethernet
everything is fine over WiFi for permanently connected devices.
The issue is with devices returning to the wireless network , for example laptops being started up and iPads returning to the house.
When this happens the device won’t reconnect. When I try to connect the device (select the network/SSID and enter the password) it fails
the only recovery is to reboot the router then everything is ok until another device needs to reconnect
the router is Sagemcom 2704N, I think it’s referred to as hub zero
the firmware is 7.275.11_F2704N_Plusnet
has anyone else had this issue.? Any help appreciated
Re: Wifi device reconnections
03-06-2019 9:23 AM
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Hi there,
I've not come across that specific problem with the Hub Zero router before but it would be a good idea to try a factory reset if you haven't already: https://www.plus.net/help/broadband/router-user-guides/
Re: Wifi device reconnections
06-06-2019 6:12 PM
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This has been raised before but not ironed out with the product suppliers. Personally I suspect that this is a DHCP issue within the router.
A quick reboot of the router clears the issue ... until next time!
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